Important Notes:
- Working Environment - Fully remote, but candidates must reside in the Cape Town area for occasional in-person team connections.
- Working Hours - 04:00 – 12:30. Ideal for early risers, but this schedule requires strong discipline and resilience.
- Essential Requirements - A stable fibre internet connection is mandatory, along with a reliable backup solution to manage loadshedding. Our customer service operations must run seamlessly without interruptions.
Join our dynamic team as a Commercial Underwriter, where you'll deliver exceptional commercial lines underwriting services to our stakeholders. Your role is vital in retaining existing clients and securing new business, all while supporting the business strategy and maintaining high standards.
This role supports brokers in the Australian market, so time shifting is required. You'll work from 04h00 to 12h30—perfect for early risers! Enjoy the flexibility of a remote or hybrid setup while making a significant impact.
Core Responsibilities
Financial:
- Take proactive measures to minimize cancellations.
- Achieve and surpass retention targets.
- Contribute to reducing general expenses.
Client Relations:
- Ensure all communications with stakeholders (clients, account executives, insurers) are accurate, timely, professional, and relevant.
- Build and nurture mutually beneficial relationships with both internal and external stakeholders.
- Contribute to achieving personal and company client satisfaction goals.
Business Processes:
- Uphold company quality standards and regulatory frameworks across various processes, including but not limited to:
General Enquiries:
- Address queries related to cover, products, processes, etc.
New Business, Renewals, Endorsements, and Re-broke:
- Analyze clients' portfolios.
- Request, obtain, and assess quotes from insurers.
- Provide clients with necessary information and documents.
- Raise premiums.
Documentation and Filing:
- File all relevant documents electronically and in hard copy.
Cancellations:
- Follow retention processes.
- Cancel policies in the system.
- Confirm cancellation requests with clients.
- File all relevant documentation electronically and in hard copy.
Refunds:
- Raise invoices and request refunds from the line manager electronically.
- File all relevant documentation electronically and in hard copy.
Client and Team Communication:
- Engage in timely and proactive communication with client account executives regarding portfolio movements and servicing needs.
- Ensure productivity and performance targets are met.
- Contribute to continuous improvement in individual and team performance.
- Adhere to company mandates and participate in ad hoc projects.
- Report any suspected fraud, misrepresentation, or dishonesty.
- Maintain accurate records of all activities.
Learning and Growth:
- Embody the ICS Way.
- Commit to ongoing self-development.
- Share knowledge and insights with the team.
Minimum Requirements:
- 4 years of experience in a Client Services/Broker environment.
- 4 years of experience as a Commercial Lines Underwriter.
- A stable and reliable internet connection is essential.
- Matric or equivalent.
- Computer literate.
- Excellent communication skills.
Join us and be a part of a vibrant team, where you will play a crucial role in delivering exceptional claims service to clients in the Australian insurance market.
