CAREER OPPORTUNITY
Santam Legal Claims Solutions (LCS) has a position available for a CLAIMS MANAGER who will be based in CAPE TOWN, TYGERVALLEY HEAD OFFICE.
JOB DESCRIPTION
The position requires leadership skills and experience in short term insurance, specifically in a Legal Claims environment, as well as competency in general policy knowledge. The Claims Manager will be responsible for a team that deals with uninsured liabilities claims arising primarily out of motor vehicle accidents.
The Claims Manager will oversee the financial performance and efficiency of the team as well as the internal and outsourced motor assessing functions. The individual will also be required to establish and maintain quality standards that drive client delight, cost efficiency, process compliance and deliver first time right service.
The following accountabilities are applicable:
o Manage and report on team performance;
o Manage human capital and development of staff;
o Set goals for team and manage team capacity;
o Ensure compliance to contracted service levels and optimised processes;
o Mandate to handle claims, by exception;
o Participate in ad-hoc projects and improvements;
o Ensure adherence to various policies, legislative requirements;
o Responsible for staff morale;
o Manage internal and external relationships;
o Continually review and measure team activities against targets, standards and service levels, agreeing and taking actions to improve capability and performance so that the team achieves its maximum potential;
o Lead and motivate team;
o Apply basic statistical analysis to track performance variations;
o Resolve operational performance variations;
o Escalate irresolvable problems to higher levels.
QUALIFICATIONS AND EXPERIENCE
o Matric
o Law Degree
o Admitted Attorney (advantageous)
o Minimum 5 years short-term insurance experience.
o Proven track record of successful people leadership and process improvement.
KNOWLEDGE AND SKILLS
o Knowledge and practical experience in Civil Litigation
o Insurance process and product knowledge
o Analytical and problem-solving
o Delivery/results orientation
o Conflict Resolution
o Business Acumen
o Capacity management and planning
o Time Management
o Negotiation
o Planning and execution
o Communication
COMPETENCIES
o Driving strategy;
o Client focus;
o Enabling Innovation
o Change leadership;
o Talent enablement;
o Teamwork and collaboration;
o Building networks and good relations;
o Leading & supervising;
o Coaching & development;
o Performing under pressure;
o Planning & organizing;
o Problem solving;
o Producing creative solutions; and
o Negotiating and getting agreement.
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified,expanding and transforming company and whilst based in South Africa, we are rapidly moving into a numberof emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery ofInsurance Good and Proper. We’re about people. People drive our business so it follows that we want torecruit the best people possible whether they work for us permanently or for a short time as temporaryemployees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us toachieve a diverse workplace with employment equity as a key goal to create an inclusive workforce,representative of the demographics of our society. In achieving our employment equity goals we givepreference to applicants from the designated groups in alignment with the Divisions Employment Equitytargets.
