The purpose of this position is to maximize efficiency and ensure administrative functions in the Sales Division by operating according to set targets and in line with operational.
Salary: R30 000
Key Responsibility Areas
- Assist Sales team in preparation of relevant documentation
- Prepare quotations / Proforma invoices to customers
- Invoicing of all LE/CE orders in line with customer requirements
- Assist Sales department with general admin functions
- Liaising with banks and credit providers regarding finance deals until final stages of receiving payment
- Overall responsibility to ensure sales orders received are completed, processed and distributed correctly and timeously
- Receiving and accurately processing of sales order documentation for delivery to customers / collection from customers / transport
- Follow up on estimated delivery dates on out of stock items and communicate estimated delivery dates with sales team
- Manage requests from Area Sales Representatives and Dealers to do demonstrations to customers, as well as new machines to be tested in the market.
- Recording notes for follow-up actions and updating of customer databases to reflect changes to the status of each customer
- Ensure all administrative functions are in place and being followed / implemented effectively and in line with company and system requirements
- Facilitating customer complaints and queries; foster and maintain dedication to service excellence in every aspect of work carried out; ensure feedback / communication to customers
- Assisting Admin Manager with adhoc tasks when and where needed that might not fall in scope of duties.
- Participation in team/department meetings and development/training initiatives.
Competencies
This position requires following experience, skills, personality and behavioural attributes:
Job Related Experience
- Minimum 3 year administration experience
- Extensive experience on ERP and MIS systems (Microsoft Office Suite. SAP)
- Business Related Experience
- Excellent administration experience
- High level customer orientation
- Knowledge of the company's policies and systems are essential
Job Related Skills
- ERP and MIS System skills (Microsoft Office Suite, SAP)
- Understanding of relevant legislation
Interpersonal Skills
- Excellent communication skills
- Excellent decision making skills
- Outstanding interpersonal skills
Personality Attributes
- Achiever
- Activator
- Highly developed stress management skills
- Attention to detail
- Mental alertness
- Judgement
- Endurance
- Perseverance
Behavioural Attributes
- Internal locus of control
- Fairness
- Empathy
- Firm and consistent
- Strong value system
- Team Player
Education & Qualifications
- Matric
- Diploma in Business / Office Administration (N5)
- Values
- Expertise, Passion, Entrepreneurship, Agility
Languages
- Fluent in English and Afrikaans
