Functieomschrijving As a SharePoint Operations Manager, you'll be responsible for the day-to-day operations of SharePoint Operations. You will ensure that our systems are up and running at all times with minimal downtime. You will manage all aspects of the environment including installation, configuration, and maintenance to ensure that it's always working optimally. In addition, you'll monitor any issues regarding security or availability in order to make sure they're addressed quickly and effectively.
Requirements
Manage daily Operations within the Microsoft SharePoint line of business.
Managing the relevant systems (SAGE, Azure DevOps, Service NOW, S4H, etc.) and processes within LOBS
Building operational relationships between Dimension Data, Microsoft, cross LOB, finance department and HR department
Automating and streamlining all Operational processes.
Understanding of the various Microsoft SharePoint Application Capabilities to a sufficient level for pre-sales engagements, managed services engagements and project delivery.
Ensuring relevant SCRUM and SAFE methodologies are implemented and thriving within SCRUM Teams
Oversee contract management and monthly billing.
Take reasonable action to prevent operational and client escalations where possible.
Ability to handle and resolve operational and client escalations successfully.
Relevant communication to the Sales, Pre-sales and Finance teams regarding any Operational Changes.
Able to effectively manage the operational team including performance reviews or performance improvement activities.
Ensuring teams perform within expected performance metrics including meet operational SLA’s for clients; projects delivered as per agreements; etc.
Ability to play multiple roles as the situation demands it e.g. Operational Manager, Coach, SCRUM Master
Key abilities required
Strong analytical and problem-solving abilities
Clear and logical thinking
Team player that is easy to work with and that functions in any size team
Demonstrates personal motivation and a positive attitude
Uses initiative, shows determination and commitment to delivery
Copes under pressure
Demonstrates resilience
Facilitation Skills
Strong work ethic and drive for results
Values quality and produce high quality work at all times
Good verbal and written communication skills, including an extensive vocabulary of general language and ICT terminology
Reliable – ensures that if an assignment is allocated, it will be completed as agreed
Willing to learn other platforms
Demonstrates high ethics and adherence to Dimension Data values
Self-motivated, with a keen passion to stay ahead of the trends.
Risk management/risk mitigation skills.
Strong analytical and problem-solving abilities
Clear and logical thinking
Strong financial acumen
EXPERIENCE
Management/Team leader experience, about 2 to 3 years.
Financial management experience (project management finance management or similar)
Relevant IT industry experience.
Microsoft SharePoint experience (advantage)
Qualifications
Matric
Degree, SAFE Agile Certification, SharePoint Certifications
Requirements -
