Functieomschrijving The Senior Client Project / Programme Manager leads and directs concurrent client projects classified as standard or complex. They may also be involved in larger scale programmes and responsible for delivery across domains, business areas, geographies and technologies. The primary responsibility of the Senior Client Project / Programme Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or to the client's support operations). He / she may take responsibility for the management of projects and programmes within more complex / partnership accounts and collaborate and engage with senior members involved in programme delivery at the client site. In this instance the Senior Client Project / Programme Manager will lead the coordinated management of multiple related projects within a programme to achieve the business objectives and ensure the strategic benefits are transitioned to the client organisation. Radford information: Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements. May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology. Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests. Typically oversees schedules and budgets to ensure goal attainment. Survey Tip: This role is most common in a software or professional services organization in which the individual does not have responsibility over product development, but does have overall project management responsibility. This job manages specific projects that have a distinct beginning and end. Job DescriptionKey Roles and Responsibilities:
Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
●Engage with stakeholders to deliver projects from original concept through final implementation
- Ensure client satisfaction and manages escalations, acting as single point of contact to the client
- Ensure that the project / programme delivers as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
- Manage delivery of the project/programme, including rigorous scope control and change management
- Ensure client satisfaction and manages escalations, acting as single point of contact to the client
- Documentation and management of risks and issues
- Ensuring clear and concise communications to all stakeholders
- Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
- Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
- Coordinate activities of the project teams through task delegation, resource assignment and programme management
●Knowledge, Skills and Attributes: Ability to establish strong relationships with internal stakeholders and external clients
- Strategic thinking capability with an outcomes-focussed and results orientation
- Excellent client centricity skills
- Ability to manage customer satisfaction, commitment and expectations to high service levels and manage escalations adequately
- Ability to work on client sites for an extended period
- Excellent team building and skills
- Mentoring of junior members of the Project Services Community
- Excellent written and verbal communication skills
- Ability to work in high-pressure environments
- Ability to manage urgent and complex tasks simultaneously
- Excellent business acumen and commercial skills
- Passionate, strong initiative, self-driven with commitment to succeed
- Good influencing ability whilst taking a collaborative approach
- Detailed, meticulous and highly organised
- Proactive in approach with excellent facilitation skills
●Academic Qualifications and Certifications: Advanced Project Management degree or equivalent with significant related experience
Requirements Requirements
Relevant project management certifications preferably PMP
ITIL certification is preferable
Required Experience: Demonstrated project / programme management experience preferably in a multi-national Professional Services environment
Proven client engagement experience
Demonstrated understanding of the project/programme life cycle
Demonstrated competency in project/programme change management
Proven experience managing expectations when balancing alternatives against business and financial constraints
Have wide-ranging experience
Uses professional concepts and company objectives to solve complex issues in creative ways
Networks with others outside own area of expertise
Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results
May coordinate others’ activities
Typically requires significant related experience with a Bachelor’s or equivalent degree
