Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
What will you do?
Manages individuals within a team . call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.
Minimum Qualification
Grade 12 / Standard 10 Tertiary qualification will be beneficial RE 5 Certificate Fully FAIS Accredited (150 Credits )
Minimum Experience
2 years’ experience in a management role.
Deliverables
Achieving set KPI’S set out by business. Reporting on performance daily/monthly to the Line Manager Data analysis, identifying and presenting viable solutions. Mentor and train sales advisors Creating strategic sales plans and implementation.
Competencies
Excel Word Powerpoint Power BI Outlook Self-starter, self-motivated and self-disciplined with a proven track record Sound understanding of business and business development Sales target driven with an ability to see opportunity and open doors Strong written and verbal communication skills Practical and effective communicator, able to communicate at all levels Strong service, and problem-solving skills Ability to multi-task and cope under pressure Ability to work independently and as part of a team Commitment to personal and team goals Creative and innovative Professionalism
Knowledge and Skills
Drive leads and service targetsCoaching, quality and complianceReporting and communicationManagement of employees
Personal Attributes
Decision quality - Contributing independentlyInterpersonal savvy - Contributing independentlyPlans and aligns - Contributing independentlyDirects work - Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
