Service Manager – Isando
Accountable for ensuring optimal productivity of workshop and field service operations by overseeing cost-effective management, maintaining high standards of housekeeping, discipline, and safety. Deliver professional and efficient services to customers, while providing comprehensive support. Ensure all service operations comply with SANS and DMR regulations of South Africa. Foster strong professional relationships with external suppliers, ensuring quality management and cost control. Oversee the Service Department in accordance with company policies and procedures, and manage environmental responsibilities for the entire Isando Branch
Duties include:
Assume overall responsibility and accountability for the efficient workshop operations
- To ensure the effective daily operations of the workshop, coordinate closely with staff for seamless day-to-day planning, manage ongoing projects using the WIP report, and close job cards older than three
- Update the workshop bay service board or spreadsheet
- Monitor staff compliance with timesheets, allocate resources effectively, and maintain a safe workshop
- Diligently manage and control job cards, verify against timesheets, and oversee field service planning to support administrative and PSSR
- Conduct monthly toolbox talks, ensure records and safety topics are uploaded to the
- Ensure annual machinery and tool calibration per company
- Conduct daily debriefs with mechanics to evaluate workmanship and address challenges, focusing on high-priority and high-value
- Schedule and maintain servicing for hire dept trucks and conduct van stock counts as per audit
- Develop processes to improve workshop efficiency and communicate changes to
- Audit the monthly PSSR commission and file documentation in hard copy for
- Accurately record new equipment, conduct daily stocktakes, and report progress to SORG and the Managing
- Drive the PDI department's daily operations, coordinating with the PDI technician, parts department, and
- Process monthly SAGE claims (overtime, standby, cell phone, and fuel) in line with HR payroll
- Conduct monthly safety
- Discuss budget targets with all staff on Monthly basis
Service Delivery
- Manage the timely and effective delivery of
- Communicate with customers regarding any changes or difficulties encountered with
- Ensure official job numbers are obtained for external jobs before commencing any repair work, in compliance with company policies and
- Quote additional work as required and ensure that the appropriate margins are
- Plan, coordinate, and deliver all services within reasonable time
- Keep customers informed of job progress and any difficulties
- Ensure that quotations are processed through IFS
Ensure workshop operational and financial efficiencies
- Obtain external quotes, ensure pricing and quality, and conduct random supplier follow-ups.
- Manage expenses within internal and external budget
- Follow up on customer payments
- Adhere to warranty claim procedures and ensure timely documentation
- Achieve budget and profitability targets for the
- Control workshop expenses to stay within
- Meet budgeted labor hour and turnover
Human Resource Management
- Determine staffing requirements; interview and recruit employees according to HR best practices
- Approve leave on Sage and ensure optimal staffing situations at all times - December leave planner to be in
- Ensure training and development takes place
- Ensure discipline required for operational compliance of policies at workshop level
- Working closely with workshop staff to drive productivity driving toward a healthy working environment
- Manage field service technicians activities through vehicle Netstar tracking system where applicable
- Apprentice Programme Monitoring the onsite needs of apprentices to ensure that they are exposed to all the required tasks and skills, Ensure that the apprentices fill in their logbooks and keep them in good condition
Minimum Requirements:
- Red Seal Trade Qualification, Computer Literacy
- N4 or N5
- People Management certificate or diploma
- Financial Management certificate or diploma
- Technical trade working experience (material handling – 8 years +)
- Workshop exposure equivalent to the span of reporting people for this role, including all current and new customers (material handling – 8 years+)
