Bitventure has experienced substantial growth in recent years and is ready for promising future expansion. We offer a vibrant and dynamic work environment where innovation thrives. Our team comprises professionals from diverse backgrounds, providing an excellent support system for professional development. We prioritise transparency and open communication, fostering a collaborative culture where every team member's voice is valued. Get to work with the latest technologies and systems in the Fintech sector, enhancing your technical skills and keeping you at the forefront of industry advancements.
If you're passionate about IT support, troubleshooting, innovation, and making a meaningful impact in Fintech, we'd love to hear from you! Join us at Bitventure and be part of a dynamic team where your ideas and talents can shine, and where you are empowered to grow your career in IT successfully. Apply Now!
Primary responsibilities:
Technical Support
- Provide timely and effective technical support to end-users, resolving hardware and software issues in line with customer SLA.
- Manage the ticketing system by prioritising, categorising, and assigning support requests.
- Collaborate with teams to coordinate technical issue resolution efforts, ensuring minimal disruptions to operations.
- Ensure technical assistance is provided to key clients and employees.
- Provide after-hours support where and when necessary
Maintenance
- Keeping up to date with system information testing, changes, and updates.
- Provide effective installation, configuration, maintenance, troubleshooting, and training on relevant hardware and software systems.
- Ensure technology equipment is delivered and relocated as needed.
Documentation and Reporting
- Document hardware and software changes, maintain asset inventories, and create reports on support activities, equipment status, and system performance.
Requirements:
- 3 -5 years of relevant work experience in installations, support, and training ideally on POS and /or fingerprint readers.
- Diploma in Information Technology or related field.
- Driver’s License and own vehicle.
- Technical troubleshooting (in person or remote)
- Proficiency in remote support tools and techniques
- Skills and knowledge in Operating Systems, Hardware knowledge, Software applications and Networking
- Knowledge of basic security practices
- Documentation, Backup, and recovery skills
- Excellent customer service, stakeholder management, communication skills, solutions-focused, teamwork, and collaboration skills.
