Job Description
Serve as the local sponsor for SGS's digital trust portfolio, leading business development and accountable for technical and commercial activities in respective affiliates.
Depending on size of the business, can be the P&L owner for the Digital Trust Assurance P&L
Align local strategies with global digital trust initiatives, maintaining effective communication and collaboration between the global team and local affiliates.
Ensure proper implement of processes and procedures related to digital trust, such as information security, AI, and privacy.
Guide local affiliates in delivering services aligned with global standards and operational efficiencies.
Oversee the selection and qualification of local digital trust resources (auditors, specialized sales, etc…), collaborating with global technical leadership to ensure adherence to SGS standards and practices.
Ensure proper induction, support, promotion, and ongoing development of personnel involved in digital trust assurance activities is in place.
Serve as the focal point of contact in the affiliate for technical and commercial queries related to digital trust, escalating complex issues to the global team.
Foster strong relationships with scheme owners, local organizations, and other entities for advocacy, representing SGS in relevant committees and contexts.
Oversee the Digital Trust (DT) pipeline, ensuring a robust and sustainable stream of projects and initiatives that align with strategic goals.
Develop partnerships to enhance the value and reach of SGS's digital trust services.
Maintain a positive customer experience by ensuring effective response to feedback and driving service improvements.
In accordance with the Global team, devise a commercial strategy and business plan to grow global products.
Be accountable for delivering the commercial plan to achieve aggressive growth targets and maintain high levels of profitability.
Cultivate a deep understanding of customer and market needs and maintain a pulse on competitive activities within the digital trust domain.
Lead sales, marketing, business development, and account management activities, including direct sales initiatives, events, and collaborations with international sales and account managers.
Actively contribute to the strategic planning for digital trust services, focusing on themes such as Information Security, Trustworthiness of Digital, Trustworthiness of AI, Privacy Management, and Sustainable Technology.
Lead market analysis efforts to benchmark SGS's services against industry standards and ensure leadership in the digital trust domain.
Establish a continuous improvement framework for digital trust services, encouraging innovation and adaptation to market demands and technological advancements.
Develop and coordinate internal training programs to elevate the organization's competencies in digital trust themes.
Formulate and execute strategies to integrate digital trust into every customer conversation, empowering affiliates and fostering a culture of digital trust awareness.
Qualifications
Professional qualifications or experience equivalent to a university degree in a relevant field, with a focus on demonstrated skills and results.
