Our client is looking for a highly skilled Workshop Manager/Field Services professional to oversee the daily operations of a workshop. The ideal candidate will manage a team of technicians and ensure that repairs and maintenance on agricultural machinery and equipment are carried out efficiently and safely. This role requires a hands-on leader who is experienced in field service, with the ability to travel to client locations for on-site repairs.
Responsibilities:
- Oversee the daily operations of the workshop, ensuring the maintenance and repair of equipment such as Claas, Vaderstad, Deutz Fahr, and Eicher Tractors are completed on time.
- Manage spare parts stock levels, ensuring availability for all maintenance and repair tasks.
- Market workshop services to farmers to increase the volume of incoming work.
- Lead and manage a team of mechanics and warehouse staff, maximizing productivity and enforcing company policies and safety protocols.
- Conduct performance evaluations, provide coaching, and promote a culture of accountability within the team.
- Ensure all workshop operations comply with safety regulations and best practices.
- Coordinate with the stores department to ensure the timely procurement of parts.
- Implement strategies to reduce costs, improve service turnaround time, and enhance safety standards.
- Manage on-site machinery diagnostics, repairs, and routine maintenance for clients.
- Install, commission, and provide training on machinery and equipment to staff.
- Maintain strong communication between departments to ensure efficient workflow.
- Ensure customer service requests are actioned promptly, exceeding client expectations.
- Manage job cards and reporting, ensuring multiple tasks are completed within tight deadlines.
Key Skills:
- 3-5 years of experience in a senior technician or similar role.
- Strong technical skills in tractors, planters, and agricultural equipment.
- Proficiency in electrical systems and diagnostics.
- Strong organizational and time management skills with the ability to manage multiple tasks and meet deadlines.
- Leadership and team management abilities, with a proven track record of improving staff performance.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work independently and take initiative in solving complex problems.
- Proficiency in computer literacy for managing job cards and reporting.
- Willingness to travel long distances for field service and on-site repairs.
- Fluent in English.
- Valid driver’s license.
- Experience in field service, involving travel to client locations.
Qualifications:
- Qualified Diesel Technician (Red Seal, Section 13).
