Floor Runner

MSC Cruises • Other • Cape Town, Western Cape, South Africa • 1w ago

JOB PURPOSE

The floor runner is responsible for the care and attention of our guests and to fully support the Cabin Steward and housekeeping activities as indicated by the Housekeeping Manager. To transform a ordinary cruise into an extraordinary cruise by going one step further to give extra special service, it is required to have had training and experience to deliver these elements to our Guests:

Total care of your Guests, their possessions, and their cabin if needed
Total cleanliness of the areas indicated by the Housekeeper (eventually in the cabin, the bathroom and the balcony)
Discreet, genuine hospitality
Punctuality and reliability
Unobtrusive Service
Respect of the material (trolley, Linen, Towel etc.)

KEY RESPOSIBILITIES

Have a complete orientation of the ship’s Linen and towel. Understand the material required to provide the service for Guest cabin sections
To provide full support to the Cabin Steward, transporting clean and dirty Linen/terry from Guest Cabin section to the Laundry and Vice-Versa
Provide Luggage loading and unloading service for Guests.
If required by the Housekeeper, to assist or provide help to the Cabin Steward with the issue of cabin Cleanliness
If required (occasionally), to assist the Cabin Steward in Guest laundry personal cloth collection and delivery
To assist the Cabin Steward (if required) by the Housekeeper (or Asst. Housekeeper) in the cleanliness of cabin balcony
Sending any garbage from Guests to the Garbage room, making sure it is sorted according to Company procedures
When required, keeping the corridors in your section clean, and clear of housekeeping trolleys, vacuum cleaners etc when cleaning duties are finished
To keep your equipment (and all of your cleaning equipment) in good condition
If required by Housekeeper, to carry packed luggage to the assembly point on the night before disembarkation of Guests, and to assist with delivery to cabins of baggage for newly embarked Guests

QUALIFICATIONS

Fluent in oral and written English (working & Safety language of the Company)
Ability to speak, read and write in any major other languages. A minimum of 1 years as a Assistant room Attendant in a high standard International Hotel (4/5 Stars)
High School Graduate
Physically fit You must occasionally lift and/or move up to 25kgs

DOCUMENTS REQUIRED