ACHIEVE STRATEGIC OBJECTIVE
- Analyse the company's strategic plan and create and execute a long, short and medium term
provincial strategic and operational plan for funeral service. Ensure that every Area manager
funeral service have and execute on a business and operational plan for their respective
areas, aligned to the overall strategic plan. - Collaborate with the General Manager: Funeral Service to develop the integrated business
plans for their respective business areas of responsibility, to operationalise and execute the
strategic business plan. - Submit quarterly and monthly progress reports on the achievement of the set objective as
per provincial plan and any changes that were made to the plan. - To identify and comprehensively, inclusive of the financial implications, recommend business
opportunities and innovative ways to improve current business practices and processes - Quarterly and monthly progress reports on the execution of the plans for Area Managers and
support functions, such as training and senior citizens. - Achieve the annual targets with regards productivity, client services, profitability, etc.
- Evaluate performance by analysing and interpreting data and metrics
- Ensure all regions under your control meet the set targets
- Achieve the business split for Funeral Service between Private, Fund and contract business
- Achieve the minimum conversion rate objective
- Ensure that all area managers are achieving agreed targets and take corrective actions should
the targets not being met.
HUMAN RESOURCE MANAGEMENT
- Create an effective and successful team through open discussion, coaching and mentoring.
Lead, inspire, and motivate team members to cultivate a successful and motivated team. - Create and execute a succession plan for the province.
- Ensure that a signed performance contracts are in place for all direct reports.
- Ensure that a development plan is available for each manager in the province and is aligned
to the provincial strategic objectives. - Ensure that all agencies are properly staffed.
- Ensure that there are sufficient assistant agents in training
- Ensure that the training agencies are properly staffed
- Ensure that all the non-compliance and non-performance issues of direct reports are
identified and disciplinary processes are adhered to. - Conduct coaching and mentoring sessions with direct reports.
- Communicate regularly, via multiple mediums with all employees on policies, practices
strategies on marketing, operational another related issues.
CUSTOMER SERVICE
- Develop and implement the business development strategy for the company's Funeral Service in
collaboration with the General Manager: Funeral Service. - Engage continuously with key stakeholders , internal and external
- Ensure good cooperation between the different departments in the province, such as
insurance, funeral service and senior citizens and that all these stakeholders are involved in
marketing activities - Ensure that community funds are utilised effectively to create relationship and build trust
with communities. - Ensure that complaints escalated is investigated and resolved
- Proactively build strong commercial and strategic relationships to drive the company's business
agenda with key stakeholders (relevant government departments/ministries, municipalities
and sectoral organisations), gatekeepers (customers, business partners), industry bodies and
opinion leaders (media) at senior level. - Establish a strong network of business contacts and leverage the relationships to drive
company’s business agenda.
FINANCIAL MANAGEMENT
- Ensure profitability of regions through cost control, Asset Efficiency and optimisation
- Compile a capital budget for the province the addresses Vehicles, furniture, equipment,
computers, telephones and other ICT equipment and Fixed properties for funeral service and
insurance - Plan and manage the Funeral Service capital and budgets for the Fleet and Assets,
- Ensure that all funeral agencies are profitable and expenses are within budget
- Ensure that stock levels are maintained, effective utilisation of the fleet and other assets
- To plan and implement effective cost saving measures
- Ensure that policy and procedures pertaining to financial transactions and management are
met.
RISK MANAGEMENT
- Management of risk within respective departments/ business units and compliance to all
relevant policies and legislations. - Risk management is an important part of planning for the businesses. The process of risk
management is designed to reduce or eliminate the risk of certain kinds of events happening
or having an impact on the Group. - Management of risk within Funeral Service and compliance to all relevant policies and
legislations. - Ensure that all audit findings are addressed and resolved within the allocated time frame
- Consult policies, procedures and compliance standards of the Group. Identify, monitor,
measure, report and manage potential risks that the business may be exposed to. Implement
risk mitigation strategies. - Review Internal Audit reports and implement the necessary corrective action to ensure that
clean audit reports are achieved across the business divisions to mitigate reputational
damage. - Ensure that all non-compliance related issues are addressed.
REQUIREMENTS
- In possession of a relevant tertiary qualification in marketing or sales and operations.
- Proficient in MS Office Suite (MS Word, MS Excel, MS PowerPoint).
- 10+ years in strategic and tactical management experience
- Experience in managing large and diverse teams in target-driven, sales-focused, customer
centric environments. - Required to have well developed commercial acumen gained through experience in the
funeral service industry. - Needs to understand and appreciate the complexities of potential reputational risk in the
delivery of funeral services. - Sound understanding of and practical experience in the application of human resources,
operational, risk and customer service practices and principles. - Good understanding of financial management, budgeting, cost management and financial
reporting. - Understands the regulatory environments for Funeral Service and the associated
requirements on the organisation
