Responsibilities Include:
Management and Business Planning
- Strategically link activities to business objectives, prioritising the products functions and ensure the
effective implementation of strategies for areas of responsibility. - Align approved functional strategies to overall business strategy.
- Develop and ensure the effective implementation of functional business plans Identify key social,
political, and societal issues and implement strategies to meet the challenges. - Participate towards Exco, Exco Committees and Exco decisions for the effective planning of the
Group’s activities.
Lead the Financial Service business unit
- Develop, recommend for approval an own product vision and roadmap aligned with Group’s goals
and market trends. - Formulate a comprehensive short to long-term products strategy for the approval of the Business
Development Director for the Group. - Define product success metrics and track progress towards achieving them against the strategy and
set goals. - Oversee the mangers and specialist in the structure’s to ensuring product performance, market
acceptance and revenue targets by ensuring that product performance and acceptance measured
revenue targets. - Build the Lending and Investment structure ensuring that it is fit for purpose to deliver the Group
objectives under the guidance of the Business Development Director. - Give input to the Business Director to secure executive approvals for product strategy and resource
allocation - Implement approved innovation projects that will increase revenue streams profitably.
- Assess, develop business cases and recommendations for considerations to Exco, including
business partnerships for the enhancement of the Lending and Savings and investment products. - Manage new business generating initiatives under Lending and Investment and their implementation
- Maximize revenue growth for the product portfolio by implementing strategic objectives.
- Drive market share gain or customer acquisition targets through the applicable teams.
- Manage product satisfaction and retention rates by monitoring against set objectives and target.
- Lead the development of commercially sound optimal business.
- Ensure that the initiative’s performance metrics meets the required return on investment.
- Manage stakeholders expectation at different levels to identify areas of innovation and growth and
implement successful ideas. Engage with internal and external stakeholders to enhance innovative
thinking in the Group. - Develop and implement effective communication plans for the department under the guidance of the
Business Development Director. - Collaborate with the finance department to ensure that good financial practices are adhered to.
- Manage the effective rollout by the product and sales teams and develop the go-to-market plan tools
under the guidance of Business Development Director. - Present and manage the capital and operational budgets of the department.
- Manage effective communication between all supporting business units by regular engagements.
Micro-lending and Savings and Investment Products - Forecast sales targets to be achieved through sales activities by continuously analysing the market
size and opportunity. - Manage the key business metrics (i.e. Profitability, market development and penetration, retention,
customer service, etc.) to deliver business opportunities with the support of Business Development
Director.
Credit and Operations Management
- Lead the Credit and operations team to effectively manage the lending business optimally.
- Develop and implement credit risk mechanisms that ensures that the business is effectively
managed against high bad debt. - Develop and implement operationally sound processes and good business practices.
- Manage the regulatory reporting requirements to always ensure compliance.
Manage key stakeholder and third-party relations - Collaborate in delivering the Group value proposition through strategic partners.
- Promote strong brand awareness with external stakeholders.
- Proactively stay abreast with industry trends and recommend appropriate innovative solutions to
support the Lending and Savings and investment products. - Establish strategic alliances with third parties for identified business opportunities.
Manage business risks
- Identify and manage the business risks and ensure compliance to regulation requirements.
- Manage the application of credit risk models and metrics to manage the credit risks.
- Manage the credit limits and ensure that they are aligned to the approved credit policy.
People management
- Develop a fit-for-purpose structure and resources allocation to support delivery of business
objectives and sustainable growth. - Build and lead an effective team that works collaboratively toward achieving the Group’s goals.
- Define the roles, responsibilities, manpower modelling and measurable objectives to deliver business
objectives. - Develop and manage the KPA’s and KPI’s of the direct reports. Ensure that the people management
processes, including the performance management process are adhered to, implemented, and
monitored. - Coaching and mentoring of Managers and department structures. Implement rewards and
recognition systems that support the business objectives. - Ensure development among the teams for succession planning.
- Develop and implement a high-performance culture in conjunction with the HR department.
Requirements:
- A post -graduate degree / MBA
- A qualification in strategy, leadership, business Management, or Credit management will be an
advantage.
Experience And Knowledge Required For The Position:
- 5 to 8 years of experience in banking product management (Lending and Savings and investment),
with at least 2 years in a leadership role - Proven track record of successful product launches and market success
- Strong understanding of the financial sector and competitive landscape
- Excellent communication, interpersonal, and presentation skills
- Ability to lead and manage cross-functional teams effectively.
- Strong analytical and problem-solving skills
- Experience with Agile development methodologies.
- Data analysis skills and experience with business intelligence tools
- Strong understanding of customer experience (CX) best practices
- Highly proficient at project planning, budgeting, and oversight.
