Purpose of the position:
Responsible for ensuring that all IT facilities associated with the installation are operational in accordance with service level requirements. This role involves coordinating and managing daily IT operations, troubleshooting technical issues, and implementing solutions to enhance the overall IT infrastructure. Plans and supervises all IT installation and maintenance, adhering to good IT corporate governance.
Minimum requirements:
BSc (Computer Science) or BCom (Information Systems) or equivalent degree ITIL Foundation Certified 3-5 years’ experience supporting IT services to large organisations Proficient with Microsoft 365 suite of services Technical expertise regarding networks and IT devices Experienced in IT governance and risk Experienced in cyber and information security Clear criminal record
Responsibilities:
Strategy Planning and Execution Assists in the implementation of the IT strategy, projects, and initiatives. Assist in the design and maintenance standards of all IT Infrastructure Systems (LANs, WANs, internet, intranet, wireless implementations) and End User Hardware (Desktops, Laptops, Printers etc.) and related desktop software (operating systems, office productivity applications, etc.) Assist with the security of all corporate systems and databases, ensuring that user access is restricted when necessary and that access to information is controlled
Operational Planning and Management
Manage the IT team to ensure effective desktop and network support to the organisation Ensure there is adequate infrastructure management Test and validate new processes, policies and procedures for end-user computing environment (services and support) Act as an escalation point between the IT Team and IT Manager for problem resolution, change requests and complaints handling Contribute to the backup and disaster recovery plan and help to ensure that the business can facilitate business continuity Incorporation of best practices regarding documentation, monitoring, administration, and data management Maintenance, reporting and evaluation of all infrastructure systems, including server hardware, Microsoft implementations and standardization
Stakeholder Management
Maintains and build relationships with internal stakeholders (programme staff, other support units, field staff) Maintains and build relationships with external stakeholders (service providers) People Management Ensure timeous and competent recruitment and adequate training of team members Ensure high level plans are communicated and assigned to team members, with appropriate follow up Engage in the performance review process and provide performance feedback Ensure that team members are managed proactively to ensure that quality standards are met Ensure timeous resolution by the team to any people challenges raised internally or externally Ensure team members adherence to administrative requirements like timesheets and leave management
Skills, competencies and abilities:
Excellent communication skills Problem Solving skills Planning & Organising Time management Ability to work under pressure Contribute to the backup and disaster recovery plan and help to ensure that the business can facilitate business continuity Incorporation of best practices regarding documentation, monitoring, administration, and data management Maintenance, reporting and evaluation of all infrastructure systems, including server hardware, Microsoft implementations and standardization
Stakeholder Management
Maintains and build relationships with internal stakeholders (programme staff, other support units, field staff) Maintains and build relationships with external stakeholders (service providers)
People Management
Ensure timeous and competent recruitment and adequate training of team members Ensure high level plans are communicated and assigned to team members, with appropriate follow up Engage in the performance review process and provide performance feedback Ensure that team members are managed proactively to ensure that quality standards are met Ensure timeous resolution by the team to any people challenges raised internally or externally Ensure team members adherence to administrative requirements like timesheets and leave management
Skills, competencies and abilities:
Excellent communication skills Problem Solving skills Planning & Organising Time management Ability to work under pressure
