Job Description
Thorough project planning and reporting to clients, internal stakeholders and transition leaders
Thorough and proactive project review – Risk, Issue, escalation and milestone management
Identify areas for efficiency improvement and implementing the same
Build close rapport with key internal stakeholders and clients
Manage project escalations and conflicts in projects
Mentor and coach direct reports to aid in their development
Strong focus on positive transition outcomes:Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution
Customer Experience – understand client needs, wants and expectations and manage them effectively
Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
Required to lead multiple initiatives / projects concurrently (where applicable)Compliance and continuous improvement to the WNS Transition Methodology
Respond to RFI/ RFPs along with the solutions team
Able to take on additional responsibilities in the transition function (e.g. capability building)
Qualifications
Matric
Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies
Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must
Strong CRM skills
Deep understanding of the different aspects of BPO business – QA, MIS, SLA, Base-lining, etc
PMP or other project management certification is a plus
Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus
Supplemental:Maintaining an established work schedule and strong work ethic
Very strong analytical, planning, organizational, and time management skills
Strong research skills including gathering and analyzing data from multiple sources
Effective reporting and documentation skills
Ability to maintain discretion and confidentiality
Working in a cross-functional team and environment
Financial acumen
Interpreting and applying rules, regulations, policies, and procedures
Technology and system orientation
Effective in using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges
Effectively using organizational and planning skills with attention to detail and follow through
Additional Information
Ability to work shifts
