Time Type:
Full time
Minimum Requirements
Grade 12
Bachelor’s Degree: Preferably in Business Administration, Marketing, Sales, or a related field. Advanced degrees (MBA or similar) can be advantageous.
Proficient in working on computers and using MS Applications, especially Excel and PowerPoint.
Job Related Requirements
Experience
5+ years in the logistics industry, for example transport and, or warehousing or a combination of.
+5 years in the FMCG industry, particularly in the consumer health sector and SAPHRA regulated environments.
+5 years Key Account Management Experience. Track record of managing senior key accounts. Skills Communication
Strong verbal and written communication skills, fluent in English.
Verbal Communication: Effectively communicating with various stakeholders, presenting ideas clearly, and addressing concerns.
Written Communication: Proficiency in drafting emails, reports, and documentation that are clear and concise.
Active Listening: Demonstrating active listening skills to understand stakeholder needs and concerns fully. Relationship Management:
Stakeholder Engagement: Building and maintaining strong relationships with suppliers, customers, and internal teams.
Customer Service Orientation: Understanding and meeting the needs of customers and ensuring their satisfaction.
Supplier Relationship Management: Developing and nurturing strategic partnerships with key suppliers. Negotiation and Conflict Resolution:
Negotiation Skills: Strong negotiation skills for contract discussions, pricing, and terms with suppliers and customers.
Conflict Resolution: Handling disputes and conflicts effectively, finding mutually beneficial solutions. Analytical and Problem-Solving Skills:
Data Analysis: Analyzing data to identify trends, issues, and opportunities within the supply chain.
Problem-Solving: Developing strategic solutions to address supply chain challenges and inefficiencies. Technical Proficiency:
ERP Systems: Familiarity with Enterprise Resource Planning (ERP) systems like SAP, Oracle, or Microsoft Dynamics.
Supply Chain Software: Experience with supply chain management software such as Warehouse Management Systems, Transport Management systems.
Advanced Excel & PowerPoint Skills: Competence in using Excel for data analysis, modeling, and reporting and PowerPoint for customer facing material.
Strategic Planning and Execution:
Strategic Thinking: Developing and implementing long-term plans for supply chain improvement and innovation.
Business Acumen: Understanding the broader business context and aligning supply chain strategies with overall business goals. Interpersonal Skills:
Empathy: Understanding the perspectives and needs of various stakeholders.
Influence and Persuasion: Ability to influence and persuade stakeholders to support supply chain initiatives and changes. Leadership and Team Management:
Team Leadership: Leading and motivating a team, managing performance, and fostering a collaborative environment.
Project Management: Skills in planning, executing, and overseeing supply chain projects, ensuring they are completed on time and within budget. Regulatory and Compliance Knowledge:
Industry Regulations: Familiarity with relevant industry regulations, compliance standards, and ethical sourcing practices.
Sustainability: Knowledge of sustainable supply chain practices and the ability to implement environmentally friendly initiatives. Adaptability and Flexibility:
Change Management: Managing and adapting to changes within the supply chain, including technological advancements and market shifts.
Cultural Sensitivity: Understanding and navigating cultural differences in a global supply chain context.
Main purpose of the role
At DSV Solutions, our Key Account Managers are at the heart of the business, connecting the dots from every aspect of the business from operations, customers, financial, reporting, and people management. We are seeking an experienced Senior Key Accounts Manager to join our team in the FMCG consumer health sector, based in South Africa, Johannesburg. The candidate requires a deep understanding of consumer health supply chain logistics and coupled with extensive account management experience. Exceptional negotiation and communication skills is essential. The Key Account Manager is tasked to develop sharp and creative business strategies for different challenges in this fast-moving landscape. Key Account Managers are expected to be entrepreneurs, leading a team of multifunctional resources from the front line. You'll be in charge for maintaining and expanding a long-term partnership with our customers by continuously engaging, negotiating, seeking solutions, and play a key role in meaningful and effective communication between all parties.
Duties and Responsibilities
1. Develop productive working relationships with key customer contacts. 2. Serving as a trusted business advisor, service expert and single point of contact. 3. Work with the customer, operations and commercial to deliver on business objectives. 4. Developing, implementing, and evaluating business plans to meet and exceed goals. 5. Drive and represent operational performance improvements. 6. Interpretation of data into actionable conclusions and developing meaningful insights to stakeholders. 7. Translate customer requirements, including forecasts, into actionable plans for operations. 8. Manage and drive innovation and continuous improvements initiatives.9. Managing escalations, including coordination, communications, and follow through on mitigations. 10. Tracking, trending, and reporting on market trends, opportunities, and risks. 11. Execute customer satisfaction surveys, draw up action plans, supervise and complete them. 12. Conduct and coordinate performance reviews with the customers, weekly, monthly, and yearly.
