Job Specifications: Position is responsible for the management of sales and building customer relationships.
The position requires selling of technical products and provide supporting services to meet the customer’s demands and as result generate sales for the Company. Tasks and duties may vary but main duties include:
Develop a sales plan for growing the company’s client base
Identify top prospects that will be targeted by you for active pursuit.
Manage sales and pricing to allow achievement of Company Margins
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Complete the company’s daily reporting structure detailing factors such as: whereabouts, client potential, prospects, feedback, successes and failures.
Present, promote and sell products/services using solid arguments to existing and prospective customers
Identify, research and resolve customer issues
Establish, develop and maintain positive business and customer relationships with current and new client base
Reach out to customer leads through cold calling
Analyse the territory/market’s potential, track sales and status reports
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule
Achieve agreed upon visit and call ratio
Coordinate sales effort with team members and other departments
Keep proper record of all pricing requests and feedback
Attend sales meetings and training sessions with the seriousness required
Complete any sales related reports as requested by company
Supply management with reports on customer needs, problems, interest, competitive activities, and potential for new products and services
Keep abreast of best practices and promotional trends
Continuously improve through feedback
Other duties as assigned
Follow company procedures at all times
Assist with the launch and implementation of new products
Attend to all emails and queries quick and effectively
Important Capabilities:
Irreproachable honesty and reliability
Professional mannerism at all times required
Computer literacy - must be able to effectively use a variety of desktop and online applications
Client service orientation, with a pleasant and efficient telephone manner
Well-spoken with an ability to communicate verbally and in writing
Attention to detail and accuracy is essential
Ability to work under pressure and to take personal responsibility for results
Able to work as part of a team in an open plan informal environment
Initiative, organizing and planning
Stress and pressure management
High level of customer service at all times
Adherence to company procedures
Information and record management
Reliability and punctuality
Solving and escalation of problematic and possible problematic situations as well as areas beyond knowledge and skill level
Coping with high workload and deadlines
Obtainable and accurate feedback to customers at all times
Prioritise at all times especially when under pressure
Use initiative and develop effective and constructive solutions to challenges and obstacles
Maximizing company profit when selling – up sell
Attend training to develop relevant knowledge, techniques and skills
Desired Experience & Qualification
Matric or equivalent
A minimum of 2 years sales experience
Own transport
Reporting structure: Position reports to (External) Sales Manager
