Job Description: LEADERSHIP and PLANNING - Properly plan all sales activity for allocated strategic accounts (get involved).
- Provide customers with a point-of-contact scenario.
- Apply the retail pricing framework sensibly and profitably.
- Ensure efficient liaison meetings take place at the Dealer level.
- Coordinate after-sales activities for allocated strategic accounts.
- Provide a transport consultancy service to demonstrate total operating costs.
- Manage positive supplier relationships.
- Contribute to sales CSM results, grow customer satisfaction and
- relationships.
- Provide a sales engineering service to ensure correct vehicle selection.
- Apply strict measures to the company's SHE policy at all times.
- Ensure Best Practices are always applied. Proper housekeeping, in and around the facility.
- Achieve or exceed the agreed annual targets (unit sales, market share, and gross profit).
- Only utilize suppliers as per agreed and approved by the after-market panel. This is to ensure that the vehicle warranty remains intact to the customer.
KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL PROCESS, BUT NOT
LIMITED TO THE ITEMS BELOW:
- Deal closure
- Vehicle selection and load body fitment/procurement
- Vehicle delivery and handover
- Vehicle payment and deal file closure
- Strict control over vehicle deliveries and handovers.
- CUSTOMER RELATIONS
- Manage and drive high level of customer interaction. Ensuring the customer is kept up-to-date on the new vehicle transaction at all times.
- Prospective customers are to be followed up at least once a week per telephonic or email.
- Prospective customers need to be visited at least twice (2) times per month.
- Current customers need to be telephonically contacted at least once (1) times per month with a follow-up customer visit once a month.
CUSTOMER RETENTION and GROWTH OPPORTUNITIES - Ensure that your database remains synchronized with the company database.
- Use only EXCEL or as a guide lined by the company.
- Update required to be forwarded to the Sales Manager and Sales Administrator at least once a month, electronically emailed.
- Care and Grow your customer database, by continually following up and diligently keeping the customer informed of national and local market changes and events.
MONITORING and ADMINISTRATION - Ensure that all vehicles are invoiced timeously, support the process.
- Ensure that vehicle payments debtors are kept within the terms and conditions of sale to ensure timeous submission for commission pay-outs.
- Ensure that all cash sale transactions are paid in full.
- Take corrective action on out-of-line items.
CUSTOMER CARE - Ensure high levels of customer interactions.
- Ensure that the type of feedback to the customer is relevant and correct.
- Continue to promote the company as a trustworthy and reliable brand.
- TRANSOLVE / HTM (ELECTRONIC SELLING TOOLS)
- Prepare and present each customer quotation to include a minimum of an electronic mass distribution drawing (side view).
- Corporate quotations will include the above, route simulations and any other information the customer may require to have a complete understanding of the vehicle.
- Apply diligence to all sales activities, in respect of:
- Sensibly contribute to the whole of the department and company in terms of unit sales and profitability per unit.
REQUIREMENTS - Matric Certificate or Higher
- 5 Year of NEW truck sales experience
- Sufficient Knowledge on trucks and industry
- Must have own database
- Must have proven record of Sales
- Must know Road Traffic Act and Regulations
- Must have HTM / Transolve Experience
- Must be able to understand CPK and calculate in various applications
- Must know vehicle bodies legal and client specifications
- Willingness to grow and share knowledge with team
- Proficient skills in Microsoft Office
- Integrity and honesty
- Must be able to read and write English
- Code 10 or 14 driver license can be advantageous
