+Onex is hiring an Infrastructure Operations Manager who will be responsible for the Operational Management of the company’s data center and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business. Responsible for all operational aspects including day-to-day management of the relevant Support Teams, IT suppliers, ITIL processes and practices and associated reporting.
MINIMUM WORK EXPERIENCE REQUIRED
- Minimum 10 year’s working experience in a network, data center, IT service management, IT service desk and cyber security IT environment
- Experience in operational technology will be an added advantage.
KEY PERFORMANCE AREAS
- Implement continuous improvement aligned with strategic direction and actively participate in the assessment of IT-related strategies, roadmaps, and standards.
- Provide operational inputs into hosted infrastructure, network, IoT and cyber security strategies.
- Assist with the formulation of the infrastructure technology, architecture, roadmap, and cyber security standards for the group.
- Formulate strategies for IT Operations, EUC, ITIL and Service Desk as well as Standard Operating Procedures and align to the operational function to ensure optimal service delivery.
- Ensure alignment to the horizontal IT strategic integration.
- Plan, negotiate and implement optimal technology services, without compromising system integrity.
- Provide 360-feedback on interactions with the business to align and prioritize IT operational aspects based on business strategy.
- Oversee day-to-day IT operations.
TECHNICAL KNOWLEDGE/COMPETENCIES
- Excellent knowledge of the data center, network, IoT, cyber security, ITIL, EUC and Service Desk environment
- Excellent Crisis management and Problem-solving skills
- Service Delivery and Contract Management
- Customer Service Orientation
- Project Management skills
- Presentation skills
- Manage and maintain the relationship between Business IT Support and Business Infrastructure needs.
- Excellent MS Office skills
If you are a proactive and driven individual with the requisite experience and expertise, we encourage you to apply and be part of our innovative team at Onex.
