Description
To drive the growth and profitability of a portfolio of complex / key accounts and ensure appropriate quality controls are in place to deliver excellent underwriting results and customer service for all policies / customers serviced across the business. To effectively lead and motivate the team of market facing underwriting managers to ensure performance targets are achieved in line with the Retail Outsourced business strategy, and in line with the Retail values and culture. To ensure sound underwriting principles are followed by Outsourced Business partners.
To drive the growth and profitability of a portfolio of complex / key accounts and ensure appropriate quality controls are in place to deliver excellent underwriting results and customer service for all policies / customers serviced across the business.
Support Outsourced Business Solutions Executive to identify and acquire desirable portfolios and business partners. Works with business partners to ensure sound underwriting practices are in place. Work with the teams to provide solutions for brokers and end-customers to increase portfolio profitability and growth by understanding the customer needs. Collaborate across Retail and business stakeholders to build an operationally efficient service model for Outsourced business partners that maintains high underwriting standards. Provide technical underwriting expertise to address technical enquiries. Track and monitor compliance to underwriting guidelines and make recommendations to senior management to mitigate any risks identified. Report on performance of the dedicated portfolio and significant losses and trends.
Lead and motivate the team of market facing underwriting managers
Manage resources – human, financial, processes. Responsible for growth (retention, new business) and profitability of the Outsourced Business. Manages accurate and timeous placement of reinsurance on commercial business. Manages the process of implementing any offering or underwriting changes (e.g. setting up business requirements, obtain sign-offs and testing). Manage and report on service delivery compliance of team.
Continuous improvement to ensure effective service
Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements. Ensure adherence to organisational policies, practices, guides, mandates and procedures. Identify solutions to enhance cost effectiveness and increase operational efficiency.
Service delivery to ensure customer satisfaction
Identify and Implement agreed processes to manage achievement of service delivery goals. Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards. Establish productive operational relationships with key stakeholders in the various channels and administrative teams. Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
Effective controls to manage risk Identify and Implement controls identified in the standard processes to ensure operational risks are managed. Identify operational risks that exposes the business, and make recommendations to senior management to mitigate any risks. Ensure risk events are raised for any breaches or control failures.
Cost control and governance adherence
Proactively ensure use of time, resources, money, materials and equipment is in line with policies and procedures. Comply with corporate governance policies, procedures and standards. Operate within agreed mandates.
Quality people practices
Align own behaviour with the organisation culture and values. Coach and mentor market facing underwriter(s). Share and transfer product, process and systems knowledge to colleagues. Ensure achievement of own performance objectives. Actively share information with other team members regarding successes, issues, trends and ideas. Actively participate in own professional development and career path. Actively promote a culture of learning and high performance culture amongst team members (including Retail Underwiring, Servicing & Sales and Distribution). Share learnings from the Underwriting Committee meetings with team members.
Experience, knowledge & skills required
Bachelor degree and/or equivalent NQF Level 5 (Licentiate or higher) qualification in general insurance is advantageous. 8 – 10 years’ experience in commercial or agri underwriting. 5 – 8 years’ experience leading a team of specialist underwriters. 3 – 5 years’ experience in dealing with brokers.
Skills
Education
Bachelors Degree (B) (Required)
Closing Date
07 June 2024
