Our client in the BPO sector is urgently looking for Workforce Manager:
Requirements
- Candidate must possess at least a Bachelor’s/College Degree
- 4 years minimum experience in Workforce Management
- Dialer experience for outbound campaigns a must
- Excellent skills in forecasting, scheduling and real-time time management a must
- Strong organizational skills to ensure critical timelines are met
- Accuracy and attention to details a must in this role
- Strong presentation skills
- Detail oriented with ability to deliver project deliverables with little supervision
- Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
- Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
- Demonstrate analytical, organizational, problem solving and creative thinking skills
- Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
- Flexible and willing to work in shift schedules and during weekends
Skills:
- Dialer (Advanced)
- Erlang (Advanced)
- Microsoft Office (Advanced)
- Outbound tools
