Job Description
To ensure revenue management by closing revenue leakage gaps, driving annual fee pricing, the highest level of customer experience when resolving customer queries and operationalising the VAF pricing strategy. To oversee and manage the VAF rate arbitrations and reversals team, ensuring customer service levels are continuously maintained and improved. To reduce VAF queries which have an immediate and direct impact on the VAF income statement.
Qualifications
Business & Commercial Banking
First Degree, Business Commerce Preferred.
8-10 years Experience within a product house (preferably in VAF) and in operations and managing change processes.
Additional Information
Behavioral Competencies:
Conveying Self-Confidence Convincing People Directing People Embracing Change Exploring Possibilities Following Procedures Interacting with People Interpreting Data Making Decisions Providing Insights Resolving Conflict Understanding People
Technical Competencies:
Financial Acumen Product and Services Knowledge Product Knowledge (Business Banking) Product Related Systems (Business Banking) Risk Identification Risk Measurement Risk Reporting Risk Response Strategy
Careers
Are you passionate about Africa's potential? Are you driven to win? At Standard Bank Group, a team of over 50 000 dedicated individuals share one common purpose: Africa is our home, we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us, if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.
