Job Description
Job Description
The main purpose of this position as part of the senior management is to lead a team with specialist function.
You are customer & client facing & strive to deliver excellent customer experience.
You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.
Key Responsibilities· Lead a team of operational leaders·
Deliver contractual and commercial performance through cost and profitability management·
Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition·
Build excellent relationships both internally and externally at all levels·
Ensure compliance to all relevant process and regulatory standards·
Control and minimize costs·
Drive continuous improvement and create value by delivering excellent customer experience
Knowledge, Skills and Attributes:·Leadership·
Change management·
Effective coaching skills·
Commercial acumen·
Planning and organizational skills·
MS Office at an advanced level
Qualifications
Grade 12
5-8 years experience at a Senior Management level
CX experience at a Senior Level
Experience in US Insurance Vertical and advantage
Additional Information
US Night shifts hours
