KEY RESPONSIBILITIES: • Meet customer service delivery targets
• Damage investigation and root cause analysis
• Understand and maintain VDS SOPs
• Understand and maintain OEM SOPs
• Maintain all vehicles movements on VTS
• Report VDS performance in daily / monthly meetings with customers
• Price adjustments - maintain price tables
• Reconcile billing file
• Customer Service within dealer base
QUALIFICATION & SKILLS
REQUIRED:
• BCom Graduate (Logistics / Transportation)
• Grade 12
• Relevant tertiary logistics qualification essential
• Computer literacy essential
• Excel intermediate/advance knowledge and experience critical
CORE COMPETENCIES: • Motivated & diligent
• Meticulous / Attention to detail
• Must be able to prioritise tasks
• Good communication skills
• Be able to work under pressure
• Responsible & reliable
• Able to function independently
• Must be able to work overtime & be on stand-by over weekends
TRANSPORT: • Must have a valid driver’s license and own transport
