Our client in the education industry is looking to hire an Operations Manager to develop and implement the companies’ operational strategies across their numerous sites/centers. Their commitment is to provide high-quality, nurturing, and enriching learning environments where children can thrive, explore, and develop the skills they need to succeed in life. This is an excellent opportunity for someone wanting to take the next step in their career as an Operations Manager and who has had relevant experience managing the operations for a multi-site company. The position will be based in Cape Town.
Key Responsibilities:
- Develop and implement the company's operational strategies in alignment with the overall business objectives and goals.
- Manage and allocate resources efficiently to achieve operational excellence.
- Build, lead, and mentor the staff team, including department heads and managers across various functional.
- Identify opportunities for operational improvement and streamline business processes.
- Develop and implement risk mitigation strategies to ensure the company's operations are resilient and compliant with regulations and industry standards.
- Establish key performance indicators (KPIs) and metrics to track the performance of various departments and operations (scorecards & dashboards), and make data-driven decisions to improve results.
- Ensure that services meet quality standards and customer expectations by implementing quality control measures and continuous improvement initiatives.
- Oversee the supply chain, logistics, and inventory management.
- Build and maintain relationships with suppliers, vendors, and strategic partners to ensure the smooth flow of goods and services.
- Assess and implement technology solutions that enhance operational efficiency.
- Stay informed about relevant laws and regulations affecting the industry and ensure the company's operations comply with them.
- Collaborate with the CEO and other executives to develop and execute the company's overall strategic plan.
- Lead the company's response to crises or emergencies.
- Foster open and effective communication within the organization.
- Provide regular updates and reports to the CEO and board of directors on the company's operational performance, achievements, and challenges.
- Identify opportunities for business growth and expansion and develop plans to capitalize on them.
- Ensure that operations are customer-centric, aiming to deliver high levels of customer satisfaction.
Experience/Requirements:
- 3+ years’ experience as an operations manager in a relevant industry.
- 3+ years’ experience managing multi centered/multi-site operations.
- Bachelor’s degree in business, Operations Management, or a related field.
- Demonstratable experience leading and managing teams.
- Effective communication skills.
- Excellent project management skills
- Regulatory knowledge will be an advantage.
Starting Salary between 25k and 45k per month based on experience.
