Are you passionate about providing exceptional guest experiences? Do you have a knack for making people feel welcomed and valued? A renowned hospitality company in the stunning city of Cape Town, South Africa have an exciting new job opportunity for a German speaking Experience Associate to join their team! If you are a people-oriented individual with a passion for delivering exceptional guest experiences, we would love to hear from you! Join this team in creating memorable moments for their guests and contributing to their reputation as a premier hospitality destination.
Your key job responsibilities as the German speaking Experience Associate in Cape Town, South Africa :
Communicate with guests via email and phone Assist guests with online check-in and check-out procedures Provide information about our facilities, services, and local attractions in Dutch Handle guest inquiries, requests, and complaints promptly and effectively Coordinate with other departments to fulfill guest needs Monitor guest feedback and take proactive steps to enhance their experience Collaborate with team members to uphold our high standards of service excellence Contribute to a positive and productive team environment
Requirements for this German speaking Experience Associate job in Cape Town, South Africa :
Proficiency in spoken and written
German , ensuring effective communication with
German speaking guests Strong customer-centric mindset with a genuine passion for delivering outstanding service Excellent interpersonal skills and the ability to build rapport quickly Previous experience in a customer-facing role, preferably in the hospitality industry Exceptional problem-solving abilities and a proactive approach to guest needs Flexibility to work varying shifts, including weekends and holidays Familiarity with reservation and property management systems is a plus A positive attitude and a strong sense of professionalism
