Detail:Duties:
Cashier and Admin functions (back-office admin functions i.e. Dolphin lookups; cash-ups, banking and daily reconciliations).
Perform Stock Room Clerk role.
Perform Acting manager role.
Back-office administration.
Action markdowns.
Store opening and closing.
Stock counts.
Achieving individual targets.
Contribution to store targets.
Stock management performance.
Visual merchandising performance.
Administrative performance – cashing up staff; cash desk supervision; stock control; back-office admin functions.
Operational planning and objective / target setting, priority setting and scheduling (staff scheduling & daily teas and lunch planning; individual targets).
Monitoring and reporting (stock management; sales targets; expenses; admin policies and procedures).
Resolve escalated issues e.g. customer queries.
Casual recruitment and selection.
Individual performance management and training / development.
Motivate and discipline team.
Company culture and values.
Effective Operations team member and liaison with internal and external service departments (e.g. IT, Finance, RCS, infrastructure suppliers, etc.).
Minimum Requirements:
Grade 12
Tertiary qualification in management, finance or commerce would be advantageous
At least 1 - 3 years’ experience in a Store Assistant role or alternatively at least 3 years of supervisory experience in a retail customer-facing role.
Strong leadership and customer management abilities.
Customer service-oriented with in-depth knowledge of basic business management processes.
Excellent communication and interpersonal skills.
Must be able to work shifts, weekends and public holidays.
Skills Required:
Selling skills
Working knowledge of a store management system
Financial skills
Knowledge of Industrial Relations
Basic coaching skills
Computer Literacy – Microsoft Office
Personal Requirements:
Confidence and Decisiveness
Pro-active
Leadership
Building Talent / Developing Others
Adheres to Principles and Values
Relating and Networking
Persuading and Influencing
Presenting and Communicates Information
Writing and Reporting
