Description
Screening and analysing of New Business tender requests. Compiling and analysing of claims experience for larger arrangements Establishing and maintaining relationships with internal and external stakeholder Respond to and resolve enquiries from various stakeholders and clients Interpret requests from clients and deliver accordingly Provide a hassle-free service to clients by attending to requests on time, presenting information in a professional manner, being flexible where appropriate and by being proactive in preventing potential problems Conform to Service Level Agreements with relevant stakeholders Provide quality service to clients/intermediaries – a passion for service excellence
Key Results Areas:
Documentation Processing
Provides an indirect service to customers and intermediaries. Responds to immediate administrative requirements within procedure. Follows standardised processes and provides administrative support in line with normal business functioning. Delivers on daily production standards. Uses standard administrative techniques to coordinate own work
Personal Effectiveness
Accountable for service delivery through own efforts Strong work ethic Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months Makes increased contributions by broadening individual skills Collaborates effectively with others to achieve personal results Accepts and lives the company values Ability to work under pressure and meet tight deadlines while maintaining high levels of accuracy and quality Problem solving skills
Quality Assurance
Adheres to service and quality standards Performs quality checks on own work Performs quality checks on the teams work
Requirements
Matric (with Mathematics) Insurance industry experience Working knowledge of pricing and rating principles in a group risk environment In-depth knowledge/experience working within and pricing in a Group Assurance/Risk environment is compulsory. Proven numerical ability / mathematical reasoning skills Computer literate and proficient in MS Office programmes e.g. Word & Excel Have the ability to plan and prioritise effectively Have sound analytical and problem solving abilities with a focus on attention to detail Customer centric Have strong communication and interpersonal skills Work effectively with internal and external colleagues and clients to accomplish organisational and team goals Enjoy working in a progressive environment
Skills
Communication
Education
Closing Date
13 June 2024
