McKinsey’s SHaPE (Social, Healthcare & Public Sector Entities) practice provides management consulting services to governments, healthcare, and social sector agencies at federal, state, and local levels plus development agencies, multilaterals, bilateral and non-profit agencies. We are driven by the mission to measurably improve individuals’ lives, livelihoods, and health, and create safer and more just communities around the world. The practice has conducted more than 6000+ public & social sector client engagements in over 90 countries on all continents during the past 5 years. We have delivered significant impact and have an unrivaled knowledge base, supported by proprietary tools, assets and solutions, cutting-edge research, and advanced analytics capabilities.
As Compliance Coordinator, you will be based in McKinsey’s Johannesburg office as a member of our growing community of Risk and Compliance colleagues, reporting to the SHaPE Compliance Manager with guidance from firm Risk.
You will work closely with stakeholders in the firm’s Risk, Compliance, Legal, Communications and Finance functions, and whose mission is to enable McKinsey’s client impact and innovation, while managing risks to the firm, our clients, and our people. Finally, you will interact and work with client-serving Partners and wider colleagues across the firm’s public, social & state-owned sector client work.
In this role, you will support the implementation of workstreams related to practice's overall efforts in compliance, through a combination of tracking, measuring and reporting activities, process management, and building awareness/serving as key point of contact on compliance issues.
Additionally, with oversight from program leads you will collaborate with cross-functional teams and range of stakeholders to proactively identify, pursue, and implement continuous service improvements, leveraging both technology and process optimization strategies.
You will play an important role in evolving and ensuring the efficiency and effectiveness of the firm’s compliance processes in a globally consistent way.
In maintaining an overview of compliance processes within the practice, your work will often involve the development and delivery of contextualized reports, presentations, and communications to practice and firm leadership, practice colleagues and firm functions.
Over time, you will be expected to inform decision making through an increasingly nuanced understanding of economic, geographic, and political issues that impact on the practice’s engagements across Europe, and to serve as a valued source of advice on relevant approaches and levels of compliance for specific locations and clients.
All in all, you will be central to developing, evolving, and implementing the firm’s approach to assurance and compliance.
As a Compliance Coordinator, you will manage the reconciliation, reporting, escalation, and corrective action for SHaPE engagements, such as:
reconciling processes within the Compliance, Practice, Legal, Finance, People Development, and firm systems; coordinating with practice colleagues to ensure proactive follow-up and/or corrective action for incomplete processes, including contracting, risk review, mandatory trainings and certification; regularly maintain and update a Practice Compliance Tracker, tracking different data metrics, relating to multiple policy and process requirements, cross-functions, and cross-systems.
Moreover, you will prepare KPIs and insights for a monthly Compliance Dashboard reporting and presentation to practice and firm leadership.
You will support the management of overall compliance with firm policies, including tracking, reporting, escalating, and serving as a key supporter and contributor to refine compliance or ethics policies, procedures, supplemental guidance, and related documents.
You will support the SHaPE EEMA practice with completing framework specific reporting requirements and self-audits.
You will support the development and coordination of training and awareness sessions around compliance or ethics policies. You will also provide supplemental guidance on related and ongoing compliance initiatives.
You will support and address ad-hoc compliance queries and requests from firm leadership, practice colleagues, and firm functions.
Additionally, you will coordinate and syndicate compliance processes and reporting with SHaPE Compliance colleagues worldwide, ensuring a universal and consistent firm-wide approach to compliance in the SHaPE practice.
- Academic credentials that include an undergraduate degree and demonstrable intellectual curiosity through professional training or impact
- 3+ years’ professional experience, whether in consulting or professional services, ideally with experience in compliance, contract management, assurance, risk, or legal within the social, healthcare, and/or public sectors
- Experience in or aptitude for using risk-related data sets and technology solutions for data management, analysis, and reporting; preferably good knowledge of Microsoft Office (PowerPoint, Excel, and Word); experience using the Salesforce Client Management System and Tableau/Power BI would be advantageous
- Strong English oral communication and listening skills, together with the ability to write clear, carefully worded, concise documents and reports Proficiency in Arabic would be advantageous
- Strong personal presence and credibility; ability to work across all levels of seniority, cultivating trust-based, peer-counselor relationships; positive, diplomatic, with sound judgment, and good instincts; particularly helpful if experience is across multiple geographies
- Self-motivated, able to operate autonomously and with entrepreneurial energy, accustomed to working to stringent deadlines and balancing disparate needs
