Are you passionate about media and communication? Do you have exceptional language skills and a knack for building strong relationships with clients? A prominent media group located in the vibrant city of Cape Town, South Africa are looking for a German speaking Customer Account Advisor to join their prominent media group. You will play a pivotal role in ensuring our clients receive exceptional service and support. If you are an enthusiastic individual with a passion for media, then this job could be perfect for you!
Your key job responsibilities as the German speaking Customer Account Advisor in Cape Town, South Africa :
Serve as the main point of contact for assigned clients, building and maintaining strong relationships Understand clients’ needs and objectives, offering tailored solutions and recommendations to maximise their experience with our media offerings Handle inquiries, requests, and concerns from clients promptly and professionally, striving for swift issue resolution. Maintain accurate client records, contracts, and communication history using our CRM system Collaborate with internal teams to ensure seamless execution of clients’ media campaigns, including scheduling, content creation, and performance tracking Gather feedback from clients to contribute to the continuous improvement of our media offerings and services
Requirements for this German speaking Customer Account Advisor job in Cape Town, South Africa :
Fluent in
German and English, with excellent written and verbal communication skills in both languages Previous experience in customer service, account management, or a related field is advantageous Strong interpersonal skills, with the ability to build rapport and maintain positive client relationships Detail-oriented and organised, capable of managing multiple client accounts simultaneously Proficient in using CRM systems, Microsoft Office, and communication tools A passion for media, advertising, and staying updated on industry trends Strong problem-solving skills and the ability to work effectively in a dynamic environment
