Our client in Pretoria is looking for an experienced and highly organized Tourism and Property Manager to join their team. The ideal candidate will oversee
and manage a portfolio of multiple properties across various locations. This role involves both strategic and operational management to ensure optimal performance, guest satisfaction, and revenue growth across all properties.
Key Responsibilities:
• Multi-Property Management:
Oversee the operations, maintenance, and overall management of multiple tourism properties, including resorts, vacation rentals, and other tourism-related facilities.
Implement consistent operational standards across all properties to ensure high quality, safety, and guest satisfaction.
Coordinate with on-site managers and staff to address property-specific needs and challenges.
Regularly visit properties to inspect conditions, assess operations, and address issues.
• Financial Oversight:
Assist in managing budgets for all properties, ensuring alignment with financial objectives and maximizing profitability.
Monitor financial performance, occupancy rates, revenue, and expenses across multiple sites.
• Marketing and Tourism Development:
Lead marketing initiatives for promoting properties across various platforms and channels.
Collaborate with local tourism boards, travel agencies, and industry partners to drive occupancy and attract tourists to each property.
• Guest Relations:
Ensure exceptional guest service standards across all properties, addressing guest inquiries, complaints, and feedback promptly and professionally.
• Staff Leadership and Development:
Develop and implement training programs to maintain high service standards across the portfolio.
• Maintenance and Compliance:
Oversee property maintenance schedules and ensure all properties are kept in excellent condition.
Ensure compliance with all local regulations, licensing requirements, safety standards, and hospitality industry best practices for each property.
Manage vendor relationships for maintenance, landscaping, and other outsourced services.
• Strategic Planning and Reporting:
Develop long-term strategies for property improvements, upgrades, and expansion of services.
Report regularly to senior management on key performance indicators, operational challenges, and opportunities for growth.
Qualifications:
• Bachelor’s degree in hospitality management, Property Management, or a related field(preferred).
• 5+ years of experience in tourism, hospitality, or property management, with a focus onmulti-property oversight.
• Strong leadership and management skills, with the ability to oversee multiple locations anddiverse teams.
• Financial acumen with experience in budgeting, forecasting, and revenue management.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with property management software and other industry-related technology.
• Knowledge of local tourism trends, real estate, and regulatory requirements.
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