Specialist Communications Manager
Badger Holdings
2023-06-28 George
Job Ref #: Comms
Industry: Insurance
Job Type: Permanent
Positions Available: 1
dotsure.co.za is one of the fastest growing Insurtech brands in the South Africa. Part of a group with over 1000 employees and a presence in 5 countries, this exceptional, fast-paced environment offers unmatched career progression opportunity for bright minds that want to realise their potential in an environment that rewards initiative and proactive contribution.
Job Description
We are looking for an experienced Communications Manager to help us draft, manage and improve on all our current customer touchpoints. Responsibilities:•Draft all new customer communications. •Track and report on all existing customer touchpoints. •Audit and improve on the quality of all written touchpoints, ensuring that communications are clear, compliant and on-brand. •Create and manage the processes for new client communication requests and/or product documentation.•Work with the Product Development area to ensure that all customer facing documents are concise, simply worded, error-free and on-brand. •Develop and implement effective communication strategies that build customer loyalty programs, brand advocacy, and customer satisfaction.•Supervise projects to guarantee all relevant content is publication-ready.•Work with the Marketing area to create communication and marketing strategies for new products, launches, events, and promotions.•Respond to communication-related issues in a timely manner.•Create a crisis communication plan and draft the necessary communications.
Job Requirements
Requirements:•Bachelor’s degree in communications, journalism, law, public relations, or relevant field.•A minimum of 2 years’ experience in a similar role.•Strong knowledge of communication practices and techniques.•Outstanding written and verbal communication skills.•Must be able to multitask and work well under pressure.•A tech-forward mindset.•Excellent organizational and leadership abilities.•Previous experience in Financial services will be advantageous.
