HRO FTC
SBV Services (Pty) Ltd.
2023-06-06 Cape Town CBD
Job Ref #: HROFTC
Industry: Human Resources
Job Type: Contract
Positions Available: 1
SBV seeks to employ a Fixed term contract HR Officer who will be responsible for the Human Resources function within the operational centre inclusive of talent management, recruitment, selection and personnel administration.
Job Description
SBV seeks to employ a Fixed term contract HR Officer who will be responsible for the Human Resources function within the operational centre inclusive of talent management, recruitment, selection and personnel administration.
Note: Hereafter the word centre refers to all forms of centres within SBV allocated to one’s area of responsibility such as main
centres, industry specific centres, SMCR’s, mini centres etc.)
Key Performance Areas (KPAs)
Provide efficient and accurate HR administration to one’s centre
? Responsible for creating, maintaining and updating the personnel record system manual and electronic (HRIS) for
record and audit purposes by updating records accordingly and filing documentation as per legislative and company
requirements and information
? Track and monitor the registration of personnel on the medical aid and the administration for completeness of all
applications. Follow up on all queries through to resolution
? Administer and provide information for the following in accordance with company and legislative standard including
but not limited to:
o External claim documentation and processes including but not limited to:
o IOD
o Death
o Disability ICAS referrals
o Internal Documentation including but not limited to :
o Relevant job profile signed, uploaded and filed.
o Relevant PPA signed, uploaded and filed.
o Engagement forms
o Termination forms
o Provident Fund
o Safrican
o Spouse insurance
o Bonus Provision
o Acknowledgement of Debts
o Leave forms and supporting docs
? Maintain confidentiality of information and documentation at all times in accordance with company and legislative
standards and policies
? Administer all transactional admin as per mandate (engagements, terminations, internal transfers etc) for one’s
Centre
? Resolve queries relating to employee benefits and payslips timeously
Responsible for consolidating, compiling and communicating value added MIS and HR reporting to relevant stakeholders
? Compile, verify and submit value added HR management information reports to the relevant
? Engage with relevant stakeholders (Regional HRBP, Centre Management, Finance business partners) including but not
limited to:
o Weekly Vacancy Tracker
o Trend analysis on Performance appraisals
o End to end leave management
o Overtime management
o Complement and discrepancies
o Updated staff list to training
o Payroll discrepancies
o IR stats (warnings, grievances)
o Attrition
o Organograms
o Transformation (EAP targets, transformation committee concerns)
o Ad hoc
Responsible for facilitating, analysing and controlling the leave management process
? Responsible for the leave management within one’s Centre/s including but not limited to:
o Accuracy and completeness of data (applicable notes, leave allocations etc.)
o Leave records are maintained and filed
o Leave liability reduction
o Monitoring employee balances to guarantee statutory leave is taken (Leave planning)
o Approval cycles
? Monitor trends of employees and make the necessary recommendations to the Line Manager and Employee Wellness
/ IR if applicable as well as absenteeism but not limited to
? Effective and timeous resolution of queries related to leave (leave allocations, balances, entitlements, approval cycles
etc.,)
Facilitate the delivery and execution of projects and initiatives
? Successful execution of all projects and initiatives in accordance with the relevant roll out plan
? Drive the change process and take responsibility and accountability within one’s Centre/s in order to maintain a
seamless integration and support whilst, providing feedback to the Regional HRBP and Line
? Support and drive transformation initiatives of the company
Provide efficient recruitment, selection and orientation services within ones Centre in order to meet operational
requirements
? Comply with SBV’s legislative standards, policies and procedures.
? Complete the recruitment and selection process for all positions (Contract and Perm) within one’s Centre/s up to and
including JG 11:
o Draft interview guides as required, submitting to the Regional HRBP for standardization and final approval before
use
o Assist the Centre to meet transformation targets (EAP).
o Draft and obtain Non-EE motivations
o Sit in on the Transformation Committee meetings as a representative of HR
? Verify that the EE Plan is displayed within the Centre/s.
? Update profiles with cosmetic changes to assist with its relevance at all times
o Execute and drive on mass recruitment projects to achieve set targets and provide updates to Line
o Responsible to maintain a database for one’s Centre/s
o Conduct company orientation with new employees in accordance with SBV’s legislative standards, policies and
procedures
o Conduct all exit interviews and identify problem areas for job grades up to and including JG 11. Provide feedback
to Line Manager and Regional HRBP
Maintain, monitor and manage the headcount within one’s area of responsibility
? Verify complement on a bi-weekly and monthly audit basis. Escalate any discrepancies to Regional HRBP for the full
Centre
? Documented monthly meetings with Line Manager to manage complement in order to meet operational
requirements
Coordinate and drive the performance management process within one’s Centre of responsibility
? Drive the performance appraisal process end to end
? Submit the complete file to Regional HRBP
? Conduct trend analysis on the scores provided for one’s Centre/s under one’s scope of responsibility and submit the
final report to the Regional HRBP for review
? File Performance Plan Agreement and Self-assessment forms in accordance with the policy for record keeping and
load them on the system within the agreed timeframe
? Liaise with the ER department and Regional HRBP with regards to matters of employee relations on performance
counselling matters.
? Provide Line Manager with basic guidance in terms of performance management (poor performance, process, etc.).
? Drive Talent Management within one’s Centre /s and safeguard that best practices are followed in accordance with
the talent framework
Manage the maintenance and upkeep of the Kronos system
? Responsible for the completeness and accuracy of timecards on Kronos for respective Centre/s in accordance with
SBV’s legislative standards, policies and procedures.
? Audit pay rules in conjunction with employment contract and escalate discrepancies
? Adhere to Kronos deadlines for sign-off on timecards
? Enroll new employees on the Kronos system
Engage with Lines of Authority (HOD’s, CPO’s, Line Managers)
? Regular meetings with Line and Shop Stewards to accomplish alignment from an HR and Business point of view
? Provide documented feedback to the HRBP regarding any HR aspects
Employee Wellness
? Support the employee wellness department with initiatives as and when required
? Do formal ICAS Referrals and regular follow-ups with ICAS in respect of progress.
? Assist the ER department with implementation of initiatives where required
Drive the organisation culture within one’s centre (include on all profiles)
? Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment
towards the mission.
? Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement
? Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain
employee satisfaction
? Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard
Provide leadership to employees within the organisation, creating a winning culture and high morale
Lead as an Ambassador and executor of Change (Include on all profiles)
? Act as a change management architect in periods of change to ensure continuity to operations
? Manage the integration of CIT and Processing into a seamless end to end solution for customers
? Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters /
concerns to the SME’s (subject matter experts) when required
? Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate
communication is given across one’s centre/s
Job Requirements
Minimum Requirements: Work Experience
? Internal: Studying towards an HR Degree / Diploma: 3 years’ experience working within HR
? External: 1 year experience as an HR Generalist
Minimum Requirements: Education
? Internal:
o Studying towards a 3 year HR Diploma/Degree with 3 years’ experience working in the HR function
? External:
o HR Degree / 3 year HR Diploma; 3 years’ experience as HR generalist of which 1 year experience should be in
Recruitment.
Special Training or Requirements
? Microsoft Excel – Intermediate Level
? Microsoft PowerPoint – Intermediate level
