Job Description:
Education and Certification:
- Bachelor's degree in Information Technology, Computer Science, or a related field is often preferred.
- Relevant certifications, such as ITIL (Information Technology Infrastructure Library), Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, and others related to specific technologies.
Technical Skills:
- Microsoft 365:
- In-depth knowledge and experience with Microsoft 365 suite, including Exchange Online, SharePoint, OneDrive, Teams, and other related services.
- Ability to implement and manage security features in Microsoft 365.
Firewalls:
- Expertise in configuring, managing, and troubleshooting firewalls for network security.
- Familiarity with popular firewall solutions, such as Cisco, Sophos, Mikrotik, or Fortinet.
Desktop Support:
- Proficiency in providing desktop support, including troubleshooting hardware and software issues for both Windows and potentially Mac systems.
- Knowledge of remote desktop support tools and techniques.
Servers:
- Experience in managing and maintaining Windows Server environments.
- Understanding of server virtualization technologies (e.g., VMware, Hyper-V).
Cloud Backup:
- Hands-on experience with cloud backup solutions, such as Azure Backup, AWS Backup, or other third-party backup tools.
- Knowledge of backup and recovery best practices in cloud environments.
Leadership and Management Skills:
- Proven experience in leading and managing a team of IT professionals.
- Ability to set goals, monitor performance, and provide constructive feedback.
- Strong decision-making and problem-solving skills.
Communication and Customer Service:
- Excellent communication skills to interact with both technical and non-technical stakeholders.
- Customer-centric approach to understand and address client needs and concerns.
Project Management:
- Project management skills to coordinate and oversee IT projects, ensuring timely delivery and quality outcomes.
- Familiarity with project management methodologies (e.g., Agile, Scrum).
Security Awareness:
- Understanding of cybersecurity principles and best practices.
- Awareness of the latest security threats and the ability to implement security measures to protect client systems.
Adaptability and Continuous Learning:
- Given the rapidly evolving nature of technology, a willingness to stay updated on the latest trends and advancements in IT.
Vendor Management:
- Experience in managing relationships with third-party vendors for hardware, software, and services.
Remote Team Management:
- Knowledge and experience in managing remote teams effectively, utilizing collaboration tools and technologies.
Documentation and Reporting:
- Strong documentation skills for processes, procedures, and troubleshooting steps.
- Ability to generate reports on team performance, project status, and client satisfaction.
