Digital Change Manager
Yum
2023-07-27 JHB North
Job Ref #: YM-336
Industry: Information Technology
Job Type: Permanent
Positions Available: 1
As the Digital Change Manager for KFC Africa, you will play a crucial role in driving digital transformation initiatives across the organization. You will be responsible for leading and managing change related to the implementation and adoption of digital technologies, processes, and strategies.
Job Description
Your focus will be on driving cultural change, ensuring seamless integration of digital solutions, and optimizing the digital customer experience. As a change agent, you will work closely with cross-functional teams and stakeholders to achieve the following successful digital change outcomes:
Program Plans Project Status Key Meeting Agendas and follow-ups Roadmap using the project prioritisation method introduced Vendor RFP assessments Portfolio Capacity Management Change Management Training & Operationalization Release Management (Go/No-Go)
Key Responsibilities:
Develop Change Management Plan and manage cadences for updates / steering committee meetings etc for New digital projects, Channel Support and restaurant tech Align program plans with the stakeholders and ensure the projects go-live timelines are met Identify key stakeholders for all workstreams Agree on the format/template of reporting and the scheduling with KFC Schedule project update meetings and steering committee Work with each workstream to get project updates and highlight any program risks Working closely with Operations and Digital to ensure new project implementation, capacity management, RSC Change Management and Staff Training to reach and ensure the business goal of 100% Digital by 2026 which includes the following eCom landscape: Own Channel Delivery: Orders captured through the owned web, app or chat, whether the last mile is serviced through the owned or 3P fleetAggregator Delivery: Orders captured and delivered through aggregatorsChannel Click and Collect: Order captured through the owned web, app or chat; picked up in restauranst, drive thru, curbside, etcKioskDrive-thru: Drive-thru with unique customer identifier capture or dynamic DMB offering personalization/upsell, or voice AI on the speaker boxFront Counter: With unique customer identifier capture Digital transformation strategy: Collaborate with senior management to define the digital transformation strategy and objectives for KFC AfricaDevelop a clear roadmap for implementing digital initiatives, considering the organization's overall goals and vision Change management planning: Assess the impact of digital initiatives on the organization, employees, and customersDevelop comprehensive change management plans, including communication strategies, training programs, and stakeholder engagement activities Stakeholder Engagement: Identify and engage key stakeholders, including leadership teams, department heads, and employees, to gain buy-in and support for digital change initiativesCommunicate the benefits and importance of digital transformation, addressing concerns and resistance effectively Change Communication: Develop and deliver clear and consistent communication materials to keep stakeholders informed of digital changes, updates, and progressCreate communication plans that target different audience groups and channels Training and Development: Design and implement training programs to equip employees with the necessary skills and knowledge to embrace and effectively use digital technologiesProvide ongoing support to ensure successful adoption and proficiency Change Readiness and Adoption: Monitor the readiness and adoption of digital changes, collecting feedback and data to assess the effectiveness of change management effortsIdentify areas for improvement and make necessary adjustments to ensure successful outcomes Cultural Transformation: Foster a culture of digital innovation, collaboration, and continuous improvement throughout the organizationLead by example in embracing digital technologies and encouraging a digital-first mindset Risk Management Identify potential risks and challenges related to digital change implementation and proactively develop risk mitigation strategiesManage the full Go / No Go Calendar and Cycle and chair the meeting with the CDO, COO, CTO
Stakeholders
All Key ideas and core decisions to be consulted with the COO, CDO, CTO and the Head of Product Delivery and Support. However on a day to day the interaction could include KFC Africa Staff, Senior management and Leadership; Franchisees; Product Manager; Operations Manager/Specialist; Delivery Excellence Manager; BI Manager; Marketing team; IT team, H/W and S/W vendors, Technology/Digital vendors; Yum!/YRI global teams; Digital and Marketing Agencies
Working Model
Work from home is possible however 70% should be on site as we stabilise the teams
Job Requirements
Experience
A minimum of 8 years of experience in the following project management capabilities:
Scope Management Scope and Document AccordinglyDefine Change Control ApproachMonitor and Manage Change Quality Management Develop Quality PlanDefine Inspection PlanConduct ReviewsManagement CapabilitiesMonitor and Confirm Quality Cost Management Develop Budget ModelsPlan Project Resource AllocationManage ContractMonitor Actual vs. Planned Spending Stakeholder Management Identify StakeholdersDevelop Engagement PlanConduct Communications with Stakeholders Risk and Issue Management Identify Risks and IssuesAnalyze ImpactQuantify and QualifyMitigate Risks and Address Issues Time Management Define Schedule Management Process Integrate all SchedulesIdentify Deviations and Actions Revise Status Periodically
Knowledge and Skills
Value enabler Proactive digital change management Goes beyond simple project management and delves into the world of uncovering unknowns and driving outcomes Connecting the Dots across the EnterpriseSupporting Issue ResolutionChange CapabilityUncovering UnknownsIntroducing ConsistencyManaging Delivery VolatilityDriving Outcomes Enabling the business to meet strategic objectives and yield targeted outcomes Digital Change Management through the BU PMO and businessFocused Change Tools ScopeTimeCostQualityDocumentationKnowledgeResources ProcurementCommunicationRisks
