Manager Investigations SIU
Badger Holdings
2023-05-24 George
Job Ref #: DOTSIU
Industry: Insurance
Job Type: Permanent
Positions Available: 1
We’re dotsure.co.za, a Direct Insurer with an international footprint with a local flavour, based in beautiful George on the Garden Route.We’re all about innovation and disrupting the traditional insurance market as we embark on an exciting period of growth with a clear focus on the future.At Dotsure, we are looking for people with a passion for giving service and helping others, are energetic, friendly, and smart.
Job Description
We're passionate about service and exist to provide what we call " Soft Landings" to each other, our customers and partners. One of the key ways we achieve this is by keeping everything simple and focusing on providing nothing but the very best value. if you have a passion for service, are energetic, love simplicity and want to join us in making the world better, then we're the company for you. About the role: Our Company is expanding and needing to fill the following vacancy, Investigation (SIU) Manager. If you have experience as an Investigation Manager, then this is a great opportunity for you.• Oversee and or conduct investigations on all assigned claims by means considered reasonably necessary and approved by Divisional Management. • Conduct or assign an investigator to attend to in loco investigations on assigned claims when found necessary by means considered reasonably necessary and approved by Divisional Management. • Assist in the management, coordination and facilitation of day-to-day functions and processes within the Investigations Department. • Assist in strategic planning to elevate the accuracy and quality of investigations by means considered reasonably necessary and approved by Divisional Management. • Assist in the overseeing of particular the investigation strategies as implemented from time to time. • Conduct and manage strategic meetings with the Investigations Team on daily basis. • Manage workflow as operationally required or instructed by Management. • Liaise with key role-players across claims and claims support departments in order to proactively manage workflow. • Manage and audit tasks of Investigations Team on a daily basis. • Assist in providing such assistance and direction to departmental staff on operational issues and technical issues, when required from time to time. • Assist in ensuring that departmental staff keeps informed, trained and coached on new processes and best practices. • If and when required action responsibilities of the Investigations Assistant Manager/Team leader in his/her absence. • Perform any other work-related duties and responsibilities that may be assigned from time-to-time on an ad hoc basis. • Accurate record keeping on claims management vide Daily Claims Management Sheet. Provide feedback to investigation Manager on activities/performance before end of workday. • Providing Divisional Management with monthly and interim reports as may be required from time to time.
Job Requirements
•Matric or equivalent qualification•8-10 Years of relevant experience with 3 -5 years Management Experience•Investigation or similar qualifications will be advantageous•Proven record in managing staff (preferably at least 10).•Excellent organisational skills, ability to multi-task •Excellent oral and written communication skills and ability to professionally represent your department •Ability to work under pressure and be flexible as part of a team •Attention to detail and deadlines (essential) •Ability to develop and maintain good working relationships at all levels, including during difficult or challenging circumstances•Ability to prioritise and manage own workload amid conflicting demands and busy work periods•Ability to think ahead and anticipate needs before they arise •Ability to exercise discretion in dealing with confidential or sensitive matters Ability to think ahead and anticipate needs before they arise•Ability to exercise discretion in dealing with confidential or sensitive matters•Must be proficient with the keyboard and IT applications •Intermediate level in the use of Outlook•Intermediate level in the use of Word and Excel
