This position will ensure technical support to the Sales team and the Key Account Management team. This includes the function in technical pre-sales and post-sales activities, evaluating and selecting the best technical solutions that meets customer needs, managing the whole life-cycle of the customised drive solutions, from the design to testing and provide technical oversight to the warranty process. This is done through managing the customer application engineering team and ensure that best practice is followed.
Key Responsibilities:
- Product Development Strategy: Contributes to the development of local business by analysing the market needs and ensuring the identification of the best technical solutions to meet the customer needs, according to a framework of guidelines, processes and procedures set by HQ.
- Pre-sales technical support: Provides support to Sales in analysing Customer requests during the pre-order phase and propose the most suitable products configuration according to technical needs and in line with group strategies.
- Application Engineering: Manage the whole life-cycle of the customised drive solutions through the validation of technical and economic feasibility analysis, and products’ technical documents (Technical Drawings, Bills of Material)
- Application Engineering: Ensures proper accountability over pull project (“client-driven”) management and execution of special products/solutions working closely with HQ in the elaboration of technical feasibility studies, contributing to the product development process.
Qualifications and Experience:
- Professional Engineering qualification (e.g. B.Eng./BSc Mechanical Engineering)
- Familiarity with CAD
- Good MS Office skills, especially Excel
- Strong PLM Process knowledge
- Strong ability in Microsoft Suite
- Strong MRP skills
- 5-8 years’ experience in a mechanical /industrial engineering environment will be beneficial
