ROLE PURPOSE
To effectively provide the General Manager and Sales & Service Manager/team with sales and service information to enable informed decision making and achievement of sales and service objectives. Responsible for the upkeep and updating of the new Customer Relations Management (CRM) systems. Assist the General Manager with the upkeep of the office in line with the mandate of the General Manager ‘s Exco reporting.
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
- Ensures availability of accurate and up to date client information.
- Consolidation of all reports from various departments.
- Work with the Data Analyst team to prepare reports for the GM and Sales Manager.
- Create models for Sales Administration focus and interpretation of the data using MS Excel models.
- Manage the General Manager’s and Sales Managers office by providing administrative support.
- Prepare minutes for the weekly Sales Business Review meetings.
- Responsible for the upkeep and updating of the Customer Relations Management (CRM) systems to ensure the information is up to date and accurate to produce insightful reports.
- Develops and implements administrative procedures to support sales and service.
- Provides sales and service-related information as required based on sales and service activities and current portfolio data.
- Provides specific client information/reports to the sales team through analysis of client data.
- Provide reports on the performance of the regional sales teams on achievement against targets on a monthly basis.
- Extrapolates information from the system to support budget compilation and determination of revenue targets.
- Responsible for stationery, housekeeping, and cash sales.
- Assist and work in conjunction with Financial Administrator from time to time.
- To provide administrative and secretarial support to the Sales Manager.
- Some staff supervision.
Cost Management
- Provides input into the compilation of the regional sales and service budget for determination of revenue targets.
MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- B Degree in marketing / business management / business administration
- At least 3 years’ experience in sales administration
- Advanced Excel skills
- Excellent command of the English language
- Must have excellent communication and interpersonal skills
- Must pay attention to detail
- Must be focused on achieving results
- Must be a team player
- Must have business acumen and be able to communicate at all levels
- Must be highly computer literate
- Demonstrate excellent organisational skills
- Candidate should be cautious of the level of confidentiality
- Always professional in conduct
Result driven and independent
