Account Manager

Teraco • Other • Johannesburg, Gauteng, South Africa • 3w ago

Account Manager
Teraco
2023-07-24 JHB East Rand

Job Ref #: AMJB01
Industry: Information Technology
Job Type: Permanent
Positions Available: 1

The primary role of this position is to maintain and develop existing client accounts to build value to the client and Teraco, as well as position Teraco /client relationships as superior within the market.

Job Description

Main function of the Job

Client Relationship Management:

Review of client business to understand what they do, how they do it and how they benefit from the Teraco Eco-Systems Building relationships throughout client business levels to maximise depth of awareness of Teraco and create strategic relationships Upsell Teraco products (e.g. interconnects, cabinets etc) and Value Added services (e.g. client portal etc) into clients Conduct regular interactions with clients Renegotiating contracts when required Communicate clients offering to Teraco sales team and their value/contribution to Teraco Marketplace through presentations/discussion in Sales meetings Ensure that client perception of Teraco service and offering is of the highest standard and communicating client issues/complaints into the formal Teraco channels Resolving Account related enquiries and communicating with Internal departments to resolve issues.

Sales:

Meeting Sales Goals and Targets Pipeline management and reporting

Churn prevention:

Responding to possible churn timeously and taking action to prevent churn

Administration:

Maintaining CRM with up-to-date client contacts and activity details. Maintaining Account plans

Reporting and communication

Account plan and client contact schedule Personal Performance review report

Job Requirements

Skill Requirements

Active listening – ability to understand requirements Proactive problem solver Ability to build effective client relationships through a structured and personable approach Ability to identify and understand prospective customers colocation needs Excellent written and verbal communication skills. Ability to communicate at all levels of the business Excellent problem solving and organisational skills. Strong Negotiation Skills and ability to close Meticulous and analytical Ability to work well both independently and as part of a team

Qualifications and Experience

Minimum Matric Qualification Good understanding of networks and Data centre services Experience and understanding of RFP process responses At least 2 years Account Management experience within the ICT sector

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