ENVIRONMENT:
Our client serves as a partner in digital innovation, development, and execution. They specialize in designing, constructing, and launching products that generate substantial business value through a customer-centric approach. Their focus involves disrupting established markets and capitalizing on opportunities within exponential technology domains. As a QA Manager within their team, your responsibility will be to establish refined processes and protocols for product test cases and suites across current and upcoming projects. This role involves overseeing both manual and automated testing, devising strategies, composing test reports, formulating test plans and strategies, and updating databases to facilitate continuous quality improvement while ensuring compliance with regulations and corporate policies. Requirements include a tertiary qualification in Computer Science or its equivalent. Additionally, having a minimum of 4-5 years of experience in managing manual and automated test/quality assurance teams will be advantageous. DUTIES: Quality System Management: Establishing, implementing, and maintaining a comprehensive quality management system (QMS) to meet company needs and regulatory requirements. Process Design and Improvement: Designing and implementing processes for quality assurance and control, continuous improvement, and root cause analysis. Compliance Monitoring: Ensuring company products or services comply with internal standards and external regulatory requirements. Auditing: Planning, conducting, and managing internal and external audits to evaluate the effectiveness of the QMS. Risk Management: Identifying potential quality risks and creating strategic mitigation plans. Training and Development: Conducting training for employees regarding quality standards, protocols, and improvement methodologies. Data Analysis: Analysing quality metrics and data to identify trends, issues, and opportunities for improvement. Problem-solving and Decision-making: Using structured problem-solving methods to address quality issues and make informed decisions. Quality Inspection: Overseeing regular inspections and tests of products/services/processes to ensure adherence to quality standards. Product Development Support: Working with product development teams to ensure quality is built in from the beginning. Customer Feedback Management: Handling customer complaints and ensuring their concerns are addressed in an efficient manner and leveraging their feedback for continuous improvement. Documentation: Developing and maintaining quality documentation such as quality manuals, quality procedures, quality plans, etc. Team Leadership: Leading and developing the quality assurance team, including setting objectives, providing feedback, and managing performance. Communication: Communicating quality standards and guidelines to all relevant departments, staff, suppliers, and contractors. REQUIREMENTS: Experience, Skills, and Knowledge Minimum of 4 – 5 years of experience in managing manual and automated test/quality assurance teams will be an advantage. Extensive knowledge and experience with continuous integration tools. Experience with writing UI automation tests for web and mobile applications. Experience with API automation testing. Experience with test case management platforms. A bonus would be: A tertiary qualification in Computer Science or an equivalent. Knowledge of security standards, penetration, and performance testing. ISTQB/ISEB qualification ATTRIBUTES: Drives alignment. Strong decision-making capability. Process thinking focused. Enthusiastic about mentoring. Strategic awareness. Focused on building strong relationships. Open to seeking and receiving feedback.
