Our client has an opportunity available for a Team Leader in the Fraud department.
Requirements:
- Matric
- Recent successful Team Leader experience in a financial services environment- essential.
- Experience in coaching and mentoring team members- essential.
- Experience of fraud in financial services would be advantageous.
Responsibilities:
- Minimize Fraud losses in line with target range.
- Monitor live queues to ensure that applicable SLAs for each Fraud Function are met.
- Ensure productivity is optimized through hands-on management of their team and introduction of best practices.
- Ensure that all staff are trained and skilled in all areas of fraud risk management.
- Manage employees by ensuring continuous communication, feedback, motivation and company behaviours are being lived.
- Handle Internal and external customer services – compliments, complaints.
- Accurate reporting and preparation and presentation of team performance at weekly operational review meetings.
- Ensure company policies and procedures are communicate to the team.
- Ensure that daily, weekly and monthly targets are met for Prevention, Detection, Resolution and Inbound
