Job Description
Main purpose:
The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.
Key Responsibilities:
1. Training Delivery
• Conduct new starter training as well as refresher, up-skilling and cross skilling training.
2. Assessment
• Assessments must be completed for all training events.
• Remedial support must be provided to all delegates prior to re-assessment.
3. Administration
• Capture learner records in line with administrative requirements:
- Complete Annual Training Reports;
- Complete delegate attendance registers;
- Update operational skills matrix.
Qualifications
Qualifications required:
• Grade 12/Matric
• Tertiary qualification in training and development would be beneficial
• Train the trainer
Experience required:
• 3+ years’ experience in a Call Center environment will be an advantage
• 1+ years’ experience in Learning & Development
• Training, coaching and mentoring experience
• Computer literacy at intermediate level (MS Office)
Knowledge, skills and attributes required:
• High proficiency in delivering impact training and facilitation
• Strong planning, organizing and time management skills
• High proficiency in verbal & written English
• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Exceptional administrative skills
• The ability to work within a team
• Self-motivated
• Self-manageable
• Strong customer service orientation
• Proactive
• The ability to:
- learn, understand and master new information and multiple processes quickly
- deal with complexity
- take ownership and deliver results
Additional Information
