Job Description
A Client Portfolio Director at Zenith is expected to take overall responsibility for the team, running of the day to day as well as the strategic outputs for the unit. This individual needs to have strong account management, team management and client management skills.
A high level of collaboration, a willingness to teach others and a real desire to push the boundaries is what will be expected.
In addition, this role requires a high level of accountability and responsibility over the large offline and online media investments we are entrusted to manage.
Some working outside the standard working hours may be necessary.
The Job Purpose:
· Manage and produce quality work in line with:
o Agency processes.
o Global tools and processes.
· Oversee the delivery of clear, innovative strategies at a senior level.
· Assist with media negotiations if necessary.
· Ensure teams (Offline and Online) are consolidating flow plans into one flow plan.
· Work collaboratively with partner agencies.
· Manage client relationships at all levels in the business.
· Manage team: motivate, mentor and discipline if necessary.
· Ensure seamless work with ATL and digital strategists on the business.
· Develop other strategists in the team or Groupe.
· Work on New Business Pitches as and when required
· Manage general work output quality from the business unit.
· Manage the end to end financials of your accounts
· Hard KPI scores:
o Accurate invoice packs delivered to resources to client to meet payment cycles.
o Financial Performance: Over-dues at no more than 9.5% of book outstanding per month.
o Revenue Growth:
§ Revenue growth targets (5% increase in revenue through fees or selling diversified services).
§ Supply accurate budget figures quarterly.
o Key client satisfaction: Client appraisals @ 75% as an average and no less than 70% for a single discipline.
o Client retention. No loss of local business in the next 24 months.
o Effective representation of Publicis Media: Keep abreast of international and local trends, across all agency disciplines and practices.
o Bi-annual thought-leadership/opinion piece either written or delivered in a presentation.
o Talent & Culture. Less than 20% loss of staff. All appraisals done as per company policy with salary increases linked to clear staff KPIs.
o New Business: Assist with new business pitches. (Experience in pitching).
o Awards: Enter two awards annually, that warrant winning.
o Set and track spend objectives for ETV, SABC, Media 24, OOH and other.
· Report in regularly to the Managing Director
What you can expect in an average week:
Meetings
Be present and on time, to all required meetings.
· Media briefings
· Client presentations
· Internal status meetings
· Client status meetings
Drive implementation of the strategies with strategists and planners
• Work collaboratively with our Zenith team, Publicis Media Digital Team, and creative agency partners.
• Ensure overarching portfolio flow plans are maintained and fed into the planners
• Work with the Research & insights team to pull and graph required data, source research and case study documents.
• Ensure that your time sheets are maintained and timeously updated.
Experience:
· Senior Media Specialist with a minimum of 7 years media experience, with a thorough understanding of ATL and Digital media
· Experience in Africa
· Thorough understanding of all planning and buying processes.
· Thorough understanding and experience of Media Agency processes and tools
· Experience managing teams.
Hard Skills:
• Numerically strong and analytically able
• Strong communicator with effective interpersonal relationships across team and clients
• Advanced IT skills including Microsoft Word, best-in-class Power Point, Excel, Outlook and web-based applications.
• Must be able to cross tabulate data in Telmar / Ariana, TGI / GWI or other cross-tabulation software.
• The ability to synthesize and reduce different inputs to create a well-considered and accurate representative view.
• English fluency and language skills for effective business writing
• Strong presentation skills
• Solid data interpretation and analytics skills
• Be able to exercise strategic principles and structured thinking to tackle business development projects assigned by client
• Be able to select appropriate frameworks, tools and approaches to use in solving client problems
• Develop strategies that interpret cultural and social trends as well as data relevant to client business
Soft Skills
· Is open to constructive feedback and challenges accordingly.
· Is effective at building relationships and working as a team
· Shows leadership and decision-making ability
· Manages change well – adapts and remains flexible to business priorities
· Ability to collaborate without ego as well as work effectively independently
· Is willing to transfer skills and share knowledge openly
· Ability to self-start and self-manage.
