The opportunity
We are looking for an experienced individual who has a broad understanding of internal risk and governance processes and can actively support a rapidly growing business to consistently deliver exceptional client service to our clients across Africa. You will be motivated to keep up with the fast pace of the professional services industry, and as such, be able to assist staff and senior management to deliver solutions that align with business objectives whilst ensuring quality is maintained at all times.
Your role will focus on further strengthening and innovating our existing processes, whilst enabling sustainable growth and consistent high-quality service delivery to our clients.
You will be required to:
Engage with leaders across our Africa business;
Provide consultation support for pursuit governance and engagement quality controls;
Support quality, independence and risk management programmes and processes;
Innovate existing processes, in response to our rapidly changing environment;
Team with a wide stakeholder group across service lines, competencies, functions and geographies;
Guide teams on best practice service delivery methods, tools and practices;
Interpret and apply EY Service Quality policies.
Your key responsibilities
The responsibilities listed in this document are not exhaustive and are flexible to accommodate the needs of the business, Africa Quality Projects and overall Firm requirements.
Amongst other things your role will include:
Working closely with the Africa Consulting Quality Team with a focus on driving the Quality strategy;
Increasing awareness to Consulting Quality policies;
Acting as the primary contact for client service personnel in resolving queries or issues (Consultation support) under the direction of the Consulting Quality Senior Managers;
Increasing awareness to, and embedding, existing quality programmes and processes where appropriate;
Supporting the Consulting Quality Senior Managers in educating the client-serving individuals in Africa on risk and quality related matters and programmes, to help them better manage risk;
Providing first review/content support on independence consultations as required;
Monitoring quality initiatives and programs in Africa and reporting the status on a monthly basis;
Teaming with Quality Management colleagues in the Clusters and Sub-Service Lines:
Assessing and developing a response to Africa Consulting’s specific Quality needs in consultation with the Quality Senior Managers/Regional Consulting Quality Leader.
Skills and attributes for success
Good communication and organizational skills;
Use business knowledge to make recommendations that facilitate embedding processes and programs;
Confident in identifying and raising concerns to the Regional Consulting Quality Leader, regarding risks and exceptions;
Ability to execute to plan;
Knowledgeable on how professional services firms operate;
Strong presentation skills;
Strong problem-solving skills;
Comfortable with change and being a strong change agent;
Skilled at handling multiple projects concurrently, and prioritizing appropriately;
Ability to work in a team to achieve a common goal in the interest of the EY Global organisation;
Ability to remain objective and independent in all risk related matters;
Not easily influenced by domineering personalities so that the interests of EY Global is always maintained;
Comfortable working with individuals at all levels and creating a network of relationships built on trust;
Ability to teach others new skills;
Ability to perform under pressure;
Competent at interpreting, comprehending and applying Ernst & Young policies, giving accurate and consistent guidance to others;
Strong listening skills;
A strong focus on quality, risk management and efficiency.
To qualify for the role you must have
Minimum 3 years’ work experience in a large professional services firm environment;
Should be a confident and dynamic individual with excellent written and verbal business communication skills;
Be able to learn, innovate and take initiative to better enable the business;
Self-motivated, high energy levels, enthusiastic
Strong managerial and organisational skills
High levels of integrity and confidentiality;
High levels of assertiveness and resilience.
Attention to detail and commitment to following a process with care.
Analytical thinker
Be proficient in MS Word, PowerPoint, Excel and Outlook.
Ideally, you’ll also have
Experience in working in a Big 4 Quality and Risk Management environment
Have a suitable degree/certification aligned to risk management, project management or business management
What we look for
A highly motivated individual who takes ownership of the role and makes a positive contribution to managing the firm’s risk. A dynamic team player with an insatiable hunger to learn and grow.
What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
About EY
As a global leader in assurance, tax, transaction and consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
