Job Summary: The Debtors Controller plays a crucial role in managing the company's accounts receivable function, ensuring timely collection of outstanding debts and minimizing credit risk. This position involves maintaining accurate records of customer accounts, communicating with clients to resolve payment issues, and collaborating with internal departments to streamline billing processes. The Debtors Controller must possess strong analytical skills, attention to detail, and excellent communication abilities to effectively manage debtor accounts.
Responsibilities:
- Manage the accounts receivable ledger, including posting and reconciling customer payments.
- Review and analyze aged debt reports to identify overdue accounts and prioritize collection efforts.
- Contact customers via phone, email, or mail to follow up on outstanding invoices and arrange payment terms.
- Negotiate payment plans and settlements with customers to resolve delinquent accounts while maintaining positive relationships.
- Investigate and resolve billing discrepancies or disputes promptly and accurately.
- Monitor credit limits and assess creditworthiness of new and existing customers.
- Prepare and distribute monthly statements, reminder letters, and collection notices.
- Collaborate with Sales, Customer Service, and Finance departments to address customer queries and improve billing processes.
- Prepare regular reports on accounts receivable aging, collections activity, and cash flow projections for management review.
- Stay up-to-date on industry regulations and best practices in credit management to ensure compliance and efficiency.
Requirements:
- Min Diploma in Accounting, Finance, Business Administration, or related field preferred.
- Proven experience (2-3 years) as a Debtors Controller, Credit Controller, or similar role.
- Strong understanding of accounting principles and accounts receivable processes.
- Proficiency in accounting software (e.g., Pastel, QuickBooks, SAP) and MS Excel.
- Excellent communication skills, both verbal and written, with the ability to negotiate effectively.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Knowledge of legal requirements and regulations related to credit and collections.
- Professional demeanor and ability to maintain confidentiality.
- Certification in credit management is an advantage.
