CHART A COURSE FOR CUSTOMER SERVICE EXCELLENCE!
Are you ready to lead a dynamic team in the exciting world of luxury cruise experiences?
Do you have a passion for creating unforgettable customer journeys and elevating service standards?
A leading global luxury cruise line is looking for an innovative Experience Centre Expert to drive our customer service operations in South Africa. Join us in crafting extraordinary experiences for discerning travellers worldwide in a 24 hour call centre!
Your Path to Success:
Spearhead strategic planning and execution of call centre operations
Cultivate a high-performing team focused on delivering luxury experiences
Manage multiple KPIs to enhance customer, guest, and employee engagement
Pioneer process improvements and implement cutting-edge service solutions
Become the go-to expert for our brand, ships, journeys, and ancillary services
The ideal leader will have:
Minimum 5 years of proven Contact Centre Operations experience at management level
Candidates must have international experience to be considered
Expertise in reservations systems, CRM tools, and advanced phone technology
Adaptability and hands-on approach in a fast-paced, evolving environment
Outstanding communication skills and ability to mentor diverse teams
Passion for travel with a solid understanding of the luxury cruise industry
What's on offer
A key role in a global leader redefining luxury travel experiences
Opportunity to shape the future of customer service in the cruise industry
Work with a passionate, international team at the forefront of innovation
Competitive salary, benefits, and significant career growth potential
Ready to Set Sail on This Exciting Voyage?
Let us help your career in luxury hospitality reach new horizons!
