We are seeking a skilled and detail-oriented accountant to join our dynamic International Contact Centre team, which operates in multiple markets. As a Multinational Contact Centre Accountant, you will play a crucial role in maintaining accurate financial records, ensuring compliance with accounting standards, and supporting the financial decision-making process for our diverse operations.
Principal Accountabilities
- Financial Record Keeping: Maintain accurate and up-to-date financial records for the call center’s operations across multiple markets.
- Record and reconcile financial transactions, ensuring precision and compliance with relevant accounting principles.
- Allocate costs accurately across the multiple markets based on prescribed methodology.
- Meet month-end submission deadlines.
- Budgeting and Forecasting: Collaborate with department heads to develop and manage budgets for each market served by the call center.
- Assist in the preparation of financial forecasts and variance analyses to support strategic decision-making.
- Financial Reporting: Prepare regular financial reports, and analyses for internal stakeholders and management.
- Ensure timely and accurate submission of financial reports to regulatory bodies as required.
- Compliance: Stay informed about relevant accounting regulations and standards in each market to ensure compliance.
- Work with external auditors to facilitate audits and address any audit-related inquiries.
- Cross-Functional Collaboration: Collaborate with other departments, such as operations and human resources, to gather relevant financial information and support their initiatives.
- Provide financial insights to aid in strategic decision-making processes.
- Process Improvement and Development: Identify opportunities for process improvement and efficiency in financial operations.
- Implement best practices in accounting procedures to enhance overall financial management.
- Risk Management: Monitor financial risks and implement strategies to mitigate them.
- Contribute to the development of risk management policies and procedures.
Job Specific Capabilities and Experience:
- Bachelor’s degree in accounting with SAIPA with articles.
- 3 to 5 years’ experience in the accounting and management accounting environment.
- Desirable: - Proven experience in accounting, preferably in a call center business environment.
- Strong knowledge of accounting principles, financial regulations, and management accounting in multiple jurisdictions.
- Proficiency in accounting software and Microsoft Excel, Dynamics 365 would be an added advantage.
- Excellent analytical, organizational, and communication skills.
- Ability to work collaboratively in a fast-paced, multicultural environment.
Person Attributes
- Cultural Sensitivity: Awareness and respect for diverse cultures to navigate international business practices appropriately.
- Adaptability: Ability to quickly adapt to changes in accounting standards, tax regulations, and client requirements from various jurisdictions.
- Analytical Thinking: Strong analytical skills to understand and interpret financial data from different regions and make informed decisions.
- Attention to Detail: Thoroughness in reviewing financial records and reports to ensure accuracy and compliance with international accounting standards.
- Communication Skills: Clear and concise communication skills, both written and verbal, to explain financial information to clients with varying levels of financial literacy.
- Customer Service Orientation: A client-focused mindset with the ability to provide excellent customer service and build positive relationships with clients worldwide.
- Time Management: Efficient time management skills to handle multiple tasks, meet deadlines, and manage workloads from clients in different time zones.
- Technical Proficiency: Proficient in accounting software and tools, as well as a strong understanding of international accounting principles and standards.
- Problem-Solving Abilities: Resourcefulness and the ability to solve complex financial issues, considering international regulations and client-specific challenges.
- Ethical Integrity: Adherence to high ethical standards, especially important when dealing with sensitive financial information from clients across borders.
- Team Collaboration: Collaboration and teamwork skills to work effectively with colleagues, clients, and stakeholders from diverse backgrounds.
- Global Business Awareness: Understanding of global economic trends and their potential impact on financial decisions and reporting.
- Continuous Learning: Willingness to stay updated on changes in international accounting standards, tax laws, and industry best practices.
- Stress Management: Ability to handle high-pressure situations and tight deadlines inherent in the fast-paced environment of international finance.
