Brand New Spa opening in Hoedspruit. We are currently recruiting for a Spa receptionist to join the team
Requirements:
- Qualified Health & Skin Care Therapist with a nationally recognized Diploma (minimum 1-year course).
- Experience required of at least 2 years in a luxury Spa or Hospitality environment. (Previous experience at a Resort or Cruise ship environment is advantageous
- Confident and competent to perform face & body treatments and home-care recommendations.
- Reading, writing, and oral proficiency in the English language.
- Experienced in Spa software management (CHI Desk advantageous)
- Proficient in MS Office (Outlook, Excel, Word) and professional email etiquette.s
- Ensures all Front Desk and Guest Relations Procedures are implemented and consistent
- Maximises scheduling opportunities to fully utilize time, therapist skillset, and profitability while managing guest expectations
- Complies with and updates daily Opening & Closing procedures and checklists.
- Maximise revenue opportunities by actively promoting all Spa services, products, and special offerings
- Ensures a proactive approach in showcasing the Spa and its offerings to guests through spa tour presentations.
- Familiar with the Hotel and spa, and confidently promote their locations and offerings.
- Ensures all client profiles are aligned with the POPI act by accurately recording the marketing communications preferences on spa software and database
- Ensures a seamless guest journey, creating personalized memorable experiences, and encouraging guests to return
- Exhibits a professional attitude, diplomacy, and an ability to handle difficult situations including guest complaints
- Provides accurate, appropriate, and immediate responses to all guest requests by anticipating, identifying, and ensuring guest needs are being met in the best possible way.
- Upholds and ensures gracious front desk procedures in the booking and interactions with guests, and delivers credible, competitive, and value-plus services to the guest.
- Target Driven
- Flexible with shifts
- Team Player
Additional Employee Benefits:
- Staff Meals (one meal per shift served at the hotel staff canteen)
- Pension Fund (mandatory)
- Medical Aid Contribution (Not mandatory)
Commission structure :
10% on services/retail after working back 50% of the Basic Salary
