Job Description
Join our dynamic team at TOMRA Food as a Field Service Engineer, where you'll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. We're seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service, encompassing commissioning, operation, testing, integration, optimisation, maintenance, training, and repair activities primarily in South Africa.
Reporting directly to our Service Manager South Africa, you'll be an integral part of our field service team. You'll be responsible for promptly responding to equipment and customer issues both on-site and remotely. Your expertise will be crucial in delivering detailed field reports following each installation or technical intervention, while also conducting training sessions for our customers' maintenance and service staff.
Role and Responsibilities:
Efficiently deliver field service work to meet cost and time objectives. Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations. Diagnose and resolve equipment issues, conducting necessary repairs. Collaborate with internal departments to enhance customer support processes. Conduct installations and adjustments to TOMRA Food equipment as required. Provide comprehensive training to customers on the operations and maintenace of our systems. Maintain accurate and detailed field reports to guide administrative follow-up procedures.
Qualifications
About You:
Bachelor's degree in Electronics, Electrotechnical, Automation, Industrial Maintenance, or equivalent experience. Proven experience in on-site preventive and corrective maintenance, supporting industrial customers. Good understanding of IT, networking, and PC configuration. A valid driver's license. Ability to establish and maintain effective relationships with customers, colleagues, and management. Hands-on, able to deal with stress effectively. Willingness to travel up to 80% of the time, primarily within South Africa, with occasional international travel or flexible working hours. Excellent communication skills in English. Other languages would be welcome.
Additional Information
At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.
