Description
Purpose:
Responsible for the presentation of the ACDC product range. Responsible for sales and client maintenance with Franchise. Accountable for Franchise customer care. Building on customers loyalty and trust to ensure their dedication towards our brands.
Key Performance Arears
• Quoting on inbound call Centre, following the sales process to invoice stage
• Processing telephonic, e-mail and external representative sales orders
• Follow up on back orders
• Quote reports and follow up
• Queries and general administration
• Negotiating and closing sales, (including requesting discount to convert sales
• Requesting feedback and follow up on ETAs via Procurement department
• Daily reports
• Up and cross selling including promotion of specials (to supply evidence and regularity)
• Relationship and co-operation with external sales team and other departments
• Resolving complaints
• Assist when and where required.
Key Performance Arears
Inbound sales experience
• Excellent communication skills
•Ability to cope with change and remain calm under pressure
• Ability to multitask
• Excellent attention to detail
Requirements Matric Inbound sales experience in the Electrical Field Excellent communication skills Ability to cope with change and remain calm under pressure. Ability to multitask. Excellent attention to detail Process-driven Systems orientated. Strong personality Excellent planning and organization skills Excellent time management and perception of urgency Excellent problem-solving ability Work Level Mid-Level Job Type Permanent Salary Market Related EE Position No
